Patient Intake Specialist

1 week ago


Mooresville, North Carolina, United States Speak To Me, Inc. Full time
Job Overview

Speak To Me Pediatric Therapy is seeking a dedicated and experienced Patient Intake Specialist to join our dynamic pediatric clinic team.

Experience in administrative roles within a healthcare environment is highly desirable.

This part-time position is available in our expanding Mooresville office, with potential for growth into a full-time role.

We are looking for an individual who demonstrates natural leadership qualities and is eager to collaborate with our team while adapting to the evolving needs of our practice. The ideal candidate is driven by professional development and views challenges as opportunities for growth.

If you thrive in a fast-paced environment and are looking for a fulfilling role with a reputable organization, this position may be a great fit for you. Strong multi-tasking abilities are essential to ensure the efficient operation of our office.

Your responsibilities will include fostering a welcoming atmosphere, maintaining a positive demeanor, and ensuring the smooth execution of daily office tasks.

Key Responsibilities:

  • Exhibit a friendly, professional, and compassionate demeanor;
  • Engage in over-the-phone customer relations;
  • Demonstrate strong organizational skills;
  • Manage electronic medical records (EMR) systems;
  • Verify insurance benefits;
  • Schedule and reschedule patient appointments;
  • Handle phone calls and correspondence with professionalism;
  • Organize clinic operations;
  • Maintain up-to-date patient records with all pertinent information;
  • Monitor office supply inventory and place orders as necessary;
  • Assist colleagues as needed;
  • Greet clients upon arrival to the office;
  • Oversee the office calendar;
  • Process new patient intakes;
  • Collect payments;
  • Perform scanning, filing, and material assembly;
  • Support special projects and undertake additional tasks as assigned by management.

Qualifications:

  • Ability to work independently with minimal supervision;
  • Prior experience in pediatric settings is a plus, but not mandatory;
  • Capacity to prioritize and manage multiple tasks in a fast-paced environment;
  • Proficiency in Microsoft Office and Google Drive;
  • Reliable transportation is required;
  • Ability to pass a background check;
  • Bilingual in English and Spanish is advantageous;
  • Preferred experience in administrative roles;
  • Detail-oriented with a focus on accuracy and thoroughness;
  • Strong verbal and written communication skills, with the ability to work effectively in a team;
  • Open to learning new processes and methodologies;
  • Possess a positive attitude and strong teamwork capabilities;
  • Exceptional customer service skills.

This role requires availability for at least two days per week until 6:00 PM, Monday through Thursday.

Job Type: Part-time

Schedule: Monday to Friday

Education: High school diploma or equivalent (preferred)

Experience: 2 years in customer service (preferred)

Work Location: In-person



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