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Service Customer Support Representative
4 months ago
Service Customer Support Representative United States
Full time ** Service Customer Support Representative**
Indianapolis, IN, United States **Description**
As a Service Customer Support Representative with MH Equipment, you will work closely with other individuals in the operations, sales, service, parts, rental & resale and aftermarket departments.
Company Overview
MH Equipment is an authorized Hyster and Yale lift truck and forklift dealer that provides top quality material handling equipment to meet our customers' needs. We sell a broad selection of Hyster forklifts and Yale truck lifts that will fulfill any job specification as well as a terrific array of other new and used material handling equipment. We have won the Hyster "Dealer of Distinction" award multiple times.
We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Being a member of the MH Equipment family means being part of a fast-growing company that offers daily opportunities to learn and succeed. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.
For more information on who we are and what we do, please visit our website at We look forward to hearing from you
Job Responsibilities:
Take and enter service calls, and dispatch technicians to customer service calls.
Enter daily timecards and prepare hourly payroll as required. Clocking needs to be entered daily for all technicians.
Time card clocking by technicians needs to be monitored by Customer Support and the Customer Support people need to make sure techs are clocking in quarter hour increments.
Open, complete and close work orders and customer work orders for assigned techs.
Responsible for monitoring PM completion throughout the month to obtain 100% PM completion rate.
Enter and track fleet/warranty service claims for assigned techs.
Prepare written quotes for the service department and fleet accounts for assigned techs. Monitor and track quote completion/close rate.
Assist with tracking and control of work in process (WIP) for assigned techs.
Review of Technicians' Paperwork and Time Card each week, as needed by Service manager.
This should be accomplished with a dual monitor set up for each Customer Support person to enable them to view this.
Work in Process (WIP report) monitoring: Customer Support is responsible for monitoring and dispatching technicians to maintain the WIP report to less than 7 working days on average.
Proper tracking and billing on monthly work orders and maintain a profitability within the department.
Perform all other administrative service department duties as assigned. **Requirements / Skills**
Job Requirements:
Must be able to work independently as well as have the ability to function well within a team environment.
Proficiency in Word, Excel, Outlook, and PowerPoint required. Other helpful computer skills include working knowledge of Adobe Acrobat Suite.
Accurate and detail-oriented.
Strong verbal, telephone, and written communication skills.
Analytical and organizational skills.
Accounting knowledge or aptitude is beneficial.
Ability to cope with pressure situations, multiple projects, and frequent interruptions.
Regular and prompt attendance.
Present a professional image in personal appearance, dress and preparation.
Working Conditions: Employee is expected to work forty hours per week plus overtime as required. This is an hourly position.
Benefits:
Medical, dental and vision insurance
401(K) retirement plan with employer match up to 50%
Pre-tax flexible spending account for healthcare expenses
Life and voluntary supplemental life insurance
Short and long-term disability insurance
Paid holiday, vacation, personal and sick days
8 hours of paid time per year to volunteer at a charity of your choice
Employee Assistance Program
Financial assistance for adoptions
Travel assistance
Designated corporate charities
MH Equipment is proud to be an Equal Opportunity Employer
