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Community Care Coordinator

3 months ago

Springfield Massachusetts, United States Hanger, Inc. Full time

Why Us?:
With a mantra of Empowering Human Potential, Hanger, Inc.

is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service.

Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide.

Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market.

With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value.

Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?:


The Community Care Coordinator (CCC) provides superior patient support and customer service via proactive intervention, communication, and patient advocacy as well as providing emotional and educational support to patients and families coping with limb loss and/or a variety of orthotic and prosthetic needs.

The CCC will work under the general direction of the ACM / CM or his/her designee, utilizing communication and management skills to coordinate seamless care delivery for patients with amputations / limb difference.

The CCC should be equipped with a thorough understanding of prosthetics, orthotics, and the medical/healthcare field.

The CCC provides patient consultation, comfort, and guidance through the spectrum of initial patient referral and interaction, surgery, recovery, treatment and rehab.

The CCC will provide the highest level of customer/client service to prosthetic and orthotic patients, referral sources, and colleagues through the coordination and administration of prosthetic and orthotic patient care.

Through interacting with healthcare providers in the community, the CCC will also be responsible for building relationships and fostering new opportunities to serve more patients.


Working closely with Hanger personnel and office staff, this position holds responsibility for the day to day management of, and communication with patients, care team members and referral partners to ensure an exceptional patient experience.


Your Impact:
Ensure that new patients are contacted before or after initial consult or AmpuShield fitting and are entered into Hanger Clinic's patient management and tracking system

Support patients with amputations through the weeks pre/post-surgery by providing new patients and their families with information, resources, advice and counsel on the process and options to be fit with a prosthetic / orthotic device

Coordinate AMPOWER visits

Build and maintain referral relationships for Hanger Clinic

Assist with obtaining appropriate clinical documentation for insurance coverage

Keep patients engaged after initial contact with follow-up communications and appointments to ensure an excellent patient experience and continuity of care at Hanger Clinic


Provide updates on follow up visits w/surgeon including wound description, photos, care plan details and any modifications to the care plan as needed.

Complete hospital visits, visits to skilled nursing facilities, or rehab facilities as needed and determined by the care team.

Identify and follow-up on all referrals to assure continuity of care and patient/family needs are met

Act as contact for patients and families, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic's services


Serve as a liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative / post-operative planning and preparation and care coordination through to the delivery of a definitive device.

Utilize CCC clinical communication and tracking tools to maintain communication with patients and associated health professionals

Knowledge and Skill:
Strong interpersonal, oral and written communication skills.

Strong customer service skills

Empathetic, kind, engaging personality

Non revoked, valid passenger vehicle driver's license

Excellent organizational skills

Understanding of Insurance is very important

Some clinical background is ultimately very useful but can be added as part of the training

Time management and the ability to maintain a schedule

Minimum Qualifications:
Minimum

Minimum 2 years of experience in a patient care environment

BA/BS in Health related field or equivalent work experience

Ability to be credentialed in major hospital systems

Experience in providing a high level of customer service in a fast paced environment, including handling confidential data with discretion

Preferred

ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extenders, OTA, Social Work or like certification or equivalent experience


Experience with progressive responsibilities in health care facility administrative support functions such as insurance processing coordinator, patient care coordinator, MA, or related roles.


Additional Success Factors:
Strong interpersonal, oral and written communication skills.

Strong customer service skills.

Experience interfacing with physicians, nurses, physical therapists, occupational therapists and various clinical support personnel.

Ability/willingness to work with handicapped individuals.

SharePoint Post-Acute CRM versed.

Understanding of medical reimbursement and terminology and an understanding of Hanger Clinic front office duties preferred.

Ability to use a computer, including Windows-based software and e-mail.

Ability to use all necessary office equipment.

Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.

Keep the patient at the center of everything that you do, building lifelong trust.

Foster open collaboration and constructive dialogue with everyone around you.

Continuously innovate new solutions, influencing and responding to change.

Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You:
Competitive Compensation Packages

8 Paid National Holidays & 4 additional Floating Holidays

PTO that includes Vacation and Sick time

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave for New Parents

Flexible Work Schedules and Part-time Opportunities

Generous Employee Referral Bonus Program

Mentorship Programs- Mentor and Mentee

Student Loan Repayment Assistance by Location

Relocation Assistance

Regional & National traveling CPO/CO/CP opportunities

Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship.

All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.

The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.

Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HPO