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Manager Application Systems

4 months ago

Midland Michigan, United States MyMichigan Health Full time

Summary:
Manages and provides direction and focus for clinical Electronic Medical Record (EMR) applications across MyMichigan Health. Leverages best practices in IT application planning, development, implementation and maintenance services of all MyMichigan Health customers. Manages the clinical applications team, as well as cross-functional responsibilities to help develop IT into a "best-in-class" organization. Works closely with IT and clinical leadership, participates in the planning and implementation of all MyMichigan Health EMR applications. Delivers solutions that ensure compatibility and integration with hospital strategies and business plans.

Determines work staffing allocations, delivers performance appraisals and works with staff to monitor performance and resolve technical and project issues.


Responsibilities:
(20%)* Process/ Best practices/ Continuous Improvement - Provides focus and direction to process improvements in supporting clinical users of the EMR system by identifying workflow or software improvements, while working closely with user champions and clinical and business leadership. Provide direction that best practices and processes are followed (e.g., testing, change control, and implementation planning.)

(20%)* Content Knowledge & Leadership - Coordination with Oversees the IT management of clinical EMR application. Serve as subject matter expert across solutions and providing troubleshooting and process expertise leveraging and developing team expertise. Ensure design decisions include considerations across solutions and fall within scope.

(20%)* Collaboration with departments, practices and IT partners - Works with clinical departments, practices, call center, education, ancillary, and technology teams to coordinate IT responses to user requests, problem solving, and collaborating solutions. Coordinates resources and prioritizes with clinical and revenue cycle business and IT support personnel.

(20%)* Projects/ Request Management - Develops and leverages team leads for creation of project work plans and tasks for IT requests, Manage the IT requests through monitoring resource assignment, prioritizing requests with stakeholders, to optimize resource allocation and execution of project, IT request, and support tasks.

(20%)* People Management / Development - Assess skills of MyMichigan Health business and application IT team, create professional development plans to help them acquire the skills needed to support the EMR system effectively and coach them through the learning process. Ensure self and team maintains professional development and growth to keep abreast of changes in EMR technology and healthcare in general.

OTHER DUTIES AND RESPONSIBILITIES:
Provide excellent customer service to all customers while performing duties.

All other duties as assigned.

Certifications and Licensures:
No certification or licensure required for this role

Required Education:
Bachelor's degree is required

Bachelor's degree in information systems, business, healthcare management or related field required. Graduate degree in business administration, health administration or management information systems preferred.

Other Information:
EXPERIENCE,

TRAINING AND SKILLS:
Progressive experience with seven (7) years experience in Information Systems in a large complex healthcare environment.

Experience with implementation and leading EMR or clinical IT projects.

Demonstrated ability to be self-directed with excellent organizational, analytical, writing, interpersonal and project related skills.

Minimum of three (3) years supervisory experience.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.

Employees are required to take a Computer Skills Assessment via the learning management system upon hire.


Based on the results of the assessment, an employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Experience working with Cerner, Epic, or Allscripts EMRs.

Experience working with vendors dealing with contracts and billing.

Experience working with Ancillary systems.

Five (5) years supervisory experience.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.


Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.


Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level:
Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.