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Supervisor, Signals and Communication Call Desk

4 months ago

Homewood, Alabama, United States Canadian National Railway Full time
At CN, everyday brings new and exciting challenges.

You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track.

We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference.

You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

Job Summary
The Supervisor, Signals and Communication (S&C) Call Desk is responsible for providing operational system support. The role delivers engineering employee dispatching and provides train dispatch system support in a mission critical environment. The incumbent ensures that documentation and business rules are created, maintained, and followed throughout the work processes.

Analyzes situations to develop advanced planning and monitoring within the different groups as well as supports the operation and continuous improvement of engineering support.


Main Responsibilities
Call Desk and Systems Coordination

  • Maintain system availability for the Rail Traffic Control (RTC) and investigate system problems related to hardware and software
  • Monitor systems and the development of future systems
  • Provide technical support for incident and failure investigation
  • Prepare safe deactivation and reactivation of equipment to support RTC upgrades
  • Work with Transportation and Train Control on any changes involving Control and Monitoring systems
  • Collaborate with Head Quarter staff and suppliers on system bugs
  • Collaborate with Information and Technology (I&T) on implementing and decommissioning telecommunication infrastructure that may impact trains
People Management

  • Oversee the daytoday activities of the Call Desk and ensure operational efficiency and accuracy standards are maintained
  • Lead teams of nonunionized officers
  • Ensure team has adequate training and development plans and ensure regular audits are completed to evaluate quality of work
  • Provide training, mentoring and support on office systems, tools and investigations
Compliance

  • Regularly review processes and procedures and update to maintain best practices
  • Assist in any Centralized Traffic Control (CTC) investigations and provide field support
  • Plan, coordinate, and direct the installation and testing of office signal and communication devices in accordance with engineering practices and approved railway standards, specifications, and procedures
Working Conditions

The role is performed in an office environment with varying workdays. The role requires being available on-call 24/7 to respond to emergencies affecting the safe passage of trains.

The incumbent must also respond to off-duty calls and work off-duty hours to support Call Desk coverage such as vacations.

The role requires mínimal travel (up to 5%), which may include overnight stays away from home, based on territory and project requirements.


Requirements:

Experience

Railway Signal

  • Minimum 7 years of experience in the S&C Call Desk


 Experience with ServiceNow
  • Any experience for these above would be considered as an asset
Education/Certification/Designation

  • Bachelor's Degree in Electrical Engineering, Electronic Technologist, Communication Technologist, or equivalent
  • Valid Driver's License
  • Any designation for these above would be considered as an asset
Competencies

  • Identifies potential safety and security risks
  • Leads by example for the safety and security of all
  • Collaborates with others and shares information
  • Seeks and values all perspectives
  • Sets direction and inspires others
  • Communicates with impact
  • Applies critical thinking
Technical Skills/Knowledge

  • Knowledge of engineering systems and field needs regarding Hours of Service
  • General computer skills (Microsoft Office Suite, Systems, Applications, and Products (SAP))
  • Strong understanding of railway operations
  • Knowledge of Centralized Traffic Control (CTC) and Wayside Inspection System (WIS)
  • Knowledge of control system Precision Dispatch System (PDS), Railroad Crossing Warning System (RCWS)
  • Any knowledge for any of the above would be considered as an asset

About CN
CN is a world-class transportation leader and trade-enabler.

Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year.

As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S.

through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919.

CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sus