Technical Troubleshooting Specialist

2 weeks ago

Dallas, Texas, United States Holt Group Inc Full time

Job Summary:

The Technical Troubleshooting Specialist is responsible for analyzing and communicating technical product issues involving all products and attachments that the company sells and services to primarily external customers.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development

Essential Functions:
Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and MissionEvaluates and analyzes product issue to support Parts, Service, and Sales business objectivesResearch product issues using CAT tools, PSCRM database, and troubleshooting skills and helps resolve issuesCommunicates solutions in an accurately and timely mannerAdvises and reports all pertinent technical data to external customers to ensure satisfaction of our product and maintain alignment of Company Core ValuesMaintains knowledge of service software and hardware tools and databases to ensure success of key service functionsCollaborate with all manufacturers and all departments regarding product issues and solutions to provide effective solutions to customer issuesShares responsibility with other team members in acting in a manner that ensures continued stability and growth of all members of the teamRecords all solutions and recommendations in PSCRM databaseFacilitates customer calls during both office hours and after hoursWorks safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsPerforms other duties as assignedKnowledge, Skills, and Abilities:Knowledge of and ability to explain safety practices, mechanical repair, service procedures, and techniquesKnowledge of CAT models/machines and safe operation procedures, maintenance practices, and troubleshooting of hydraulic and electrical systemsComputer and software knowledge, including intermediate level skills with Excel and WordAdvanced skills in repairing hydraulic controls and electrical systemsAbility to communicate clearly and effectively, both verbally and in writingAbility to understand technical manuals, software specifications, hardware principals of operations, and systems software operationsAbility to think logically for interpreting and analyzing problems assigned or encounteredAbility to identify complex problems and to review related information to develop and evaluate options and implement solutionsAbility to organize and prioritize while working independentlyEducation and Experience:High school diploma or equivalent required; Bachelor's degree in Mechanical Engineering or related field preferredThree or more years of related experience required

Supervisory Responsibilities:
NoneTravel:Travel up to 5%

Physical Requirements:
To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilitiesThis position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.

Constant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaThis role frequently communicates with others, must be able to exchange accurate information in these situationsRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect workWork Environment:

This job is generally performed in a professional office; in environmentally controlled conditions, operating computer, manual dexterity, talking, hearing, and repetitive motionDisclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified.

All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)

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