Technical Support Specialist I, IR Client Services

1 week ago


Dallas, Texas, United States UT Southwestern Medical Center Full time
About the Job & Company
Technical Support Specialist I, Information Resources Client Services Desktop Support

Join the team at UT Southwestern, a renowned institution in Dallas-Fort Worth, Texas, with a legacy of 75 years of excellence. At UT Southwestern, we prioritize excellence, innovation, teamwork, and compassion. As a part of our esteemed Department of Information Resources, you'll have the opportunity to contribute to groundbreaking research that has earned us 6 Nobel Prizes. This role will allow you to work alongside leaders in patient care and medical research, making a real impact in the field.

Job Summary

As a Technical Support Specialist, your main responsibilities include providing support for desktops, printers, and peripherals to UT Southwestern faculty and staff. You will ensure that desktop environments meet UT Southwestern's Information Security standards. While the position primarily involves clinical environments, you may also assist at Clements Hospital, a 24/7 facility. This role requires flexibility, as you may need to work beyond regular hours. Experience with Windows is essential, and familiarity with Mac Support and ServiceNow is a plus. It's essential to note that this is a 100% on-site role, not a hybrid position.

Experience and Education

Minimum Requirements

  • High School diploma and 2 years of relevant experience.
  • Additional coursework in fields like computer science or management information systems can be considered in place of some experience.
  • Preferably, an Associate's or Bachelor's degree in a related field.
  • If driving a University-owned vehicle is necessary, a valid Texas Driver's License and a clean driving record are required.
Job Duties
  • Provide comprehensive end-user support for hardware, software, and various devices.
  • Troubleshoot and resolve user issues independently or by escalating when necessary.
  • Perform routine maintenance on devices and peripherals.
  • Manage the lifecycle of end-user devices, including deployment and decommissioning.
  • Occasionally cover Service Desk duties outside regular hours.
  • Carry out any other assigned tasks.

Knowledge, Skills & Abilities

This role requires expertise in Windows or Mac-based hardware and software, as well as direct interaction with staff to address technical issues. You'll also liaise with hardware and software vendors and should be able to lift computer equipment. Problem-solving and adherence to policies are key aspects of this role.

Working Conditions

Work environments include offices, labs, clinics, and hospitals.

This role at UT Southwestern offers a wealth of benefits and opportunities for growth within a diverse and inclusive community.



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