Current jobs related to Patient Access Specialist - Webster, Texas - UTMB Health

  • Patient Access Representative

    1 week ago

    Webster, Texas, United States UTMB Health Full time

    Representing the Voice of UTMB HealthWe are seeking a skilled Patient Access Specialist to create a nurturing and confident voice atmosphere for all callers to the Access Center.This role requires the ability to determine the caller's needs while maintaining a seamless experience, regardless of the caller's needs. The successful candidate will be skilled in...

  • Patient Access Coordinator

    1 week ago

    Webster, Texas, United States UTMB Health Full time

    {"Job Title": "Patient Access Specialist", "Job Summary": "As a Patient Access Specialist at UTMB Health, you will be the voice of our institution, creating a nurturing and competent atmosphere for all callers to the Access Center. Your skill in determining caller needs while maintaining a seamless experience will be essential in this role.", "Essential Job...

  • Patient Access Coordinator

    1 week ago

    Webster, Texas, United States UTMB Health Full time

    Job SummaryUTMB Health is seeking a skilled Patient Access Specialist to join our team. As a key member of our Access Center, you will be responsible for providing exceptional customer service and ensuring a seamless experience for patients and families.Key ResponsibilitiesProvide high-level customer service skills to patients and families, responding to...

  • Patient Access Coordinator

    7 days ago

    Webster, Texas, United States University of Texas Medical Branch Full time

    Job SummaryWe are seeking a skilled Patient Access Specialist to join our team at the University of Texas Medical Branch. As a key member of our Access Center, you will be responsible for providing exceptional customer service to patients and families, navigating complex scheduling processes, and ensuring seamless communication between patients, clinicians,...

  • Patient Access Coordinator

    2 weeks ago

    Webster, Texas, United States UTMB Health Full time

    Job SummaryWe are seeking a skilled Patient Access Specialist to join our team at UTMB Health. As a key member of our Access Center, you will be responsible for providing exceptional customer service and ensuring seamless communication with patients and healthcare providers.Key ResponsibilitiesProvide high-level customer service skills to patients and...

  • Patient Access Liaison

    1 week ago

    Webster, Texas, United States UTMB Health Full time

    Key ResponsibilitiesAs a Patient Access Specialist at UTMB Health, you will be the voice of our organization, creating a nurturing and competent atmosphere for all callers to the Access Center.You will be skilled in determining the caller's needs while maintaining a seamless experience, regardless of the caller's requirements.Key Skills:Determining caller...

  • Patient Access Coordinator

    4 days ago

    Webster, Texas, United States University of Texas Medical Branch Full time

    Job SummaryWe are seeking a skilled Patient Access Specialist to join our team at the University of Texas Medical Branch. As a key member of our Access Center, you will be responsible for providing exceptional customer service to patients and families, ensuring a seamless and efficient experience throughout their journey with our institution.Key...

  • Patient Access Liaison

    2 weeks ago

    Webster, Texas, United States UTMB Health Full time

    Job SummaryWe are seeking a skilled Patient Access Specialist to join our team at UTMB Health. As a key member of our Access Center, you will play a vital role in representing the voice of our institution and creating a nurturing atmosphere for all callers.Key ResponsibilitiesDetermine the needs of callers while maintaining a seamless experienceNavigate...

  • Patient Access Representative

    2 weeks ago

    Webster, Texas, United States UTMB Health Full time

    Job Summary:As a Patient Access Specialist at UTMB Health, you will be the voice of our organization, creating a nurturing and competent atmosphere for all callers to the Access Center. Your role will involve determining the caller's needs while maintaining a seamless experience, navigating through multiple functions and departments.Key...

  • Patient Access Representative

    2 weeks ago

    Webster, Texas, United States UTMB Health Full time

    Job Summary:As a Patient Access Specialist at UTMB Health, you will be the voice of our organization, creating a nurturing and competent atmosphere for all callers to the Access Center. Your role will involve determining the callers' needs while maintaining a seamless experience, navigating through multiple functions and departments.Key...

  • Patient Access Representative

    3 weeks ago

    Webster, Texas, United States UTMB Health Full time

    Job Summary:As a Patient Access Specialist at UTMB Health, you will be the voice of our organization, creating a nurturing and competent atmosphere for all callers to the Access Center. Your role will be to determine the caller's needs while maintaining a seamless experience, navigating through multiple functions and departments as needed.Key...

  • Patient Access Liaison

    2 weeks ago

    Webster, Texas, United States UTMB Health Full time

    UTMB Health is seeking a skilled Patient Access Specialist to represent the voice of our organization. As a key member of our Access Center team, you will create a nurturing and confident atmosphere for all callers, ensuring seamless navigation through multiple functions and departments. Your exceptional communication skills and ability to determine caller...

  • Patient Access Coordinator

    1 week ago

    Webster, Texas, United States UTMB Health Full time

    Job SummaryAs a Patient Access Specialist at UTMB Health, you will be the voice of our institution, creating a nurturing and competent atmosphere for all callers to the Access Center. Your role will involve determining the callers' needs while maintaining a seamless experience, regardless of the need to navigate through multiple functions and departments.Key...

  • Patient Access Coordinator

    1 week ago

    Webster, Texas, United States UTMB Health Full time

    Job SummaryAs a Patient Access Specialist at UTMB Health, you will be the voice of our institution, creating a nurturing and competent atmosphere for all callers to the Access Center. Your role will be to determine the callers' needs while maintaining a seamless experience, regardless of the need to navigate through multiple functions and departments.Key...

  • Patient Access Coordinator

    1 week ago

    Webster, Texas, United States UTMB Health Full time

    Job SummaryAs a Patient Access Specialist at UTMB Health, you will be the voice of our institution, creating a nurturing and competent atmosphere for all callers to the Access Center. Your role will be to determine the callers' needs while maintaining a seamless experience, regardless of the need to navigate through multiple functions and departments.Key...

  • Patient Access Coordinator

    6 days ago

    Webster, Texas, United States UTMB Health Full time

    Job SummaryAs a Patient Access Specialist at UTMB Health, you will be the voice of our institution, creating a nurturing and competent atmosphere for all callers to the Access Center. Your role will be to determine the callers' needs while maintaining a seamless experience, regardless of the need to navigate through multiple functions and departments.Key...

  • Patient Access Coordinator

    1 week ago

    Webster, Texas, United States UTMB Health Full time

    Job SummaryThis role plays a vital part in ensuring seamless access to UTMB Health services for patients. The successful candidate will be responsible for coordinating financial arrangements, conducting financial screenings, and communicating with patients, referral sources, and the treatment team regarding patient access and operations.Key...

  • Patient Services Specialist II

    1 week ago

    Webster, Texas, United States UTMB Health Full time

    Job SummaryThe Patient Services Specialist II plays a vital role in delivering exceptional patient care and customer service. This advanced role requires a high level of proficiency in maintaining a positive patient experience, consistently exceeding expectations in a fast-paced healthcare environment.Key ResponsibilitiesCoordinate patient services to ensure...

  • Patient Registration Specialist

    3 weeks ago

    Webster, Texas, United States HCA Houston Healthcare Clear Lake Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Registration Specialist to join our team at HCA Houston Healthcare Clear Lake. As a key member of our healthcare team, you will be responsible for ensuring timely and accurate patient registration, verifying insurance coverage, and providing exceptional customer service.Key...

  • Patient Transport Specialist PRN

    4 weeks ago

    Webster, Texas, United States HCA Houston Healthcare Clear Lake Full time

    OverviewAre you seeking a PRN role as a Patient Transport Specialist with a reputable healthcare provider? HCA Houston Healthcare Clear Lake is excited to offer a unique opportunity to become part of our dedicated team, recognized as a leader in healthcare services across the nation.BenefitsAt HCA Houston Healthcare Clear Lake, we provide a comprehensive...

Patient Access Specialist

3 months ago

Webster, Texas, United States UTMB Health Full time


Minimum QualificationsBachelor's degree or equivalent(High School or equivalent and two years customer service and/or clerical experience)Job SummaryRepresents the voice of UTMB.

Creates a nurturing, competent and confident voice atmosphere for all callers to the Access Center.

Is skillful in determining the callers need while maintaining a seamless atmosphere for the caller regardless of the need to navigate through multiple functions and departments.

Essential Job Functions

  • Provides high level customer service skills for 24/7, 365 days a year Call Center.
  • Answers high volume of calls while multi-tasking with available resources to schedule appointments and assist callers with their specific needs.
  • Promotes positive and professional communication
  • Provides a professional and empathetic voice to the callers to nurture their needs
  • Analyzes caller concerns and determines best course of action to resolve and address their concern.
  • Gateway to appointment scheduling for large numbers of UTMB clinics.
  • Efficiently communicates callers request and determines the best solution.
  • Able to cancel and reschedule based on patients' needs and clinic guidelines
  • Escalates patient concerns and issues-utilizing defined processes
  • Able to preregister patients as required; obtains patient demographics and insurance information and updates as required to ensure most accurate information is on file
  • Works with Access center nursing staff to quickly identify and resolve urgent patient issues.
  • Listens to and re-emphasizes caller concerns, ensuring accurate triages and effective communications.
  • Facilitates physician consultation requests and assists with patient referrals when appropriate.
  • Is knowledgeable and proficient in the use of AMCOM, EPIC, Invision, CECC and other software applications used to store and manage patient information and facilitate patient care.
  • Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each system
  • Enforces UTMB regulations and guidelines when utilizing the systems
  • Is knowledgeable of the entire institution, all clinical departments and resources, Locations, contact information, Scheduling guidelines, Personnel resources, Area specific guidelines, Age specific guidelines, Disease process specific guidelines and Basic guidelines related to consumer health plans.
  • Is knowledgeable and proficient in the scheduling process for all clinic areas
  • Understands the procedures for each clinic and educates the caller
  • Skilled at utilizing software applications for making appointments
  • Utilizes critical thinking to determine call priority to support nursing intervention
  • Enhances customer confidence by expediting callers concerns to appropriate individuals
  • Crucial to the facilitation of the consumer online appointment request systemSalary RangeActual salary commensurate with experience.

Equal Employment OpportunityUTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.

As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.