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Patient Access Representative

2 months ago


Webster, Texas, United States UTMB Health Full time

Job Summary:

As a Patient Access Specialist at UTMB Health, you will be the voice of our organization, creating a nurturing and competent atmosphere for all callers to the Access Center. Your role will be to determine the caller's needs while maintaining a seamless experience, navigating through multiple functions and departments as needed.

Key Responsibilities:

  • Represent UTMB Health's voice and values in all interactions with callers
  • Determine caller needs and provide solutions in a timely and efficient manner
  • Navigate through multiple functions and departments to resolve caller inquiries
  • Provide exceptional customer service and maintain a positive caller experience
  • Stay up-to-date on policies, procedures, and regulations to ensure compliance

Requirements:

  • Bachelor's degree or equivalent
  • High School or equivalent and two years customer service and/or clerical experience

Equal Employment Opportunity:

UTMB Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment free from discrimination and harassment.