Patient Access Coordinator
4 days ago
We are seeking a skilled Patient Access Specialist to join our team at UTMB Health. As a key member of our Access Center, you will be responsible for providing exceptional customer service and ensuring seamless communication with patients and healthcare providers.
Key Responsibilities- Provide high-level customer service skills to patients and healthcare providers via phone, ensuring a positive and professional experience.
- Multi-task and prioritize calls to schedule appointments and address patient concerns in a timely manner.
- Analyze caller concerns and determine the best course of action to resolve and address their needs.
- Efficiently communicate patient requests and determine the best solution, escalating issues as necessary.
- Preregister patients, obtain demographic and insurance information, and update records as required.
- Work with Access Center nursing staff to quickly identify and resolve urgent patient issues.
- Facilitate physician consultation requests and assist with patient referrals when appropriate.
- Utilize software applications, including AMCOM, EPIC, and Invision, to store and manage patient information and facilitate patient care.
- Bachelor's degree or equivalent.
- (High School or equivalent and two years customer service and/or clerical experience).
- Knowledge of UTMB regulations and guidelines, as well as software applications used to store and manage patient information.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
UTMB Health offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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Patient Access Coordinator
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Patient Access Coordinator
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Webster, Texas, United States UTMB Health Full time{"Job Title": "Patient Access Specialist", "Job Summary": "As a Patient Access Specialist at UTMB Health, you will be the voice of our institution, creating a nurturing and competent atmosphere for all callers to the Access Center. Your skill in determining caller needs while maintaining a seamless experience will be essential in this role.", "Essential Job...
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Patient Access Coordinator
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Webster, Texas, United States UTMB Health Full timeJob SummaryAs a Patient Access Specialist at UTMB Health, you will be the voice of our institution, creating a nurturing and competent atmosphere for all callers to the Access Center. Your role will be to determine the callers' needs while maintaining a seamless experience, regardless of the need to navigate through multiple functions and departments.Key...
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