Healthcare Customer Service Team Manager

2 weeks ago


Lakeland, Florida, United States GetixHealth Full time
Revenue Cycle Coordinator at GetixHealth

SCHEDULE: 11:00AM - 8:00PM, Monday - Friday
COMPENSATION: $48K - $54K Based on Experience; Quarterly Bonus Eligible

WORK ENVIRONMENT
  • Office environment - no remote work option available
  • Must be able to lift and/or move 20 pounds with or without accommodation.
ROLE AND RESPONSIBILITIES
  • Maintaining a professional relationship with patients, clients, and agents while providing exceptional customer service and executing assigned tasks.
  • Documenting relevant patient information and all account activities in the designated systems as per the health care facility and Company guidelines.
  • Overseeing daily productivity reports on department employees to ensure adherence to production standards.
  • Addressing and resolving patient complaints/concerns promptly.
  • Meeting project deadlines and diligently following up on assignments under managerial guidance.
  • Supporting EOS agents during peak periods by assisting with tasks like booking appointments, registration, payment collection, and receiving inbound calls.
  • Ensuring accurate capture and documentation of crucial patient demographic, insurance, and subscriber details.
  • Supervising and guiding professional and support staff in the Revenue Cycle, optimizing resources and resolving operational issues.
  • Meeting client service agreement objectives efficiently.
  • Having a sound understanding of Protected Health Information (PHI) and HIPAA regulations.
  • Leading by example in terms of personal responsibility, teamwork, and commitment to customer service excellence.
  • Providing timely feedback to employees in a professional manner.
  • Adhering to standard operating procedures during client/system downtimes.
  • Reviewing work to ensure accuracy and reduce error rates in billing and clinical departments.
  • Assisting patients to ensure compliance with reimbursement requirements.
  • Assessing financial responsibility and guiding patients on billing processes.
  • Complying with company policies and procedures.
  • Following up promptly to ensure customer satisfaction.
  • Continuously seeking ways to enhance efficiency, accuracy, and customer satisfaction through process enhancements.
  • Performing additional tasks as delegated by management.
EDUCATION, EXPERIENCE AND KNOWLEDGE REQUIRED
  • Associate degree or equivalent work experience.
  • Hands-on experience with Epic software.
  • Minimum 2 years of related/supervisory experience mandatory, 3-4 years preferred.
  • Understanding of health insurance providers, Workers' Compensation, Medicare, Medicaid, and liability claims processes.
  • Ability to maintain strict confidentiality.
  • Proficiency in Microsoft Office and strong interpersonal, written, and oral communication skills.
  • Skilled in multitasking within a team environment.
BENEFITS:
  • PTO, One Personal Day a Year, Paid Holidays
  • Medical, Dental, and Vision coverage
  • Additional Life Insurance, Short-Term Disability, Hospital Indemnity, and Critical Care coverage
  • 401k with employer match, HSA, Employee Discount Program
  • Company-paid Life Insurance for Employee and LTD coverage
GetixHealth is dedicated to fostering diversity and is an Equal Opportunity and E-Verify Employer

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