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Service Advisor

3 months ago

Lakeland, Florida, United States Qvale Auto Group, Inc. Full time

Qvale Auto Group has over 70 Years in the automotive industry, beginning in California and now owning and operating 3 dealerships in Florida.

"
_We are a team committed to providing value, quality and excellence in sales and service; inspired by our customers' standards and the Qvale family reputation for integrity."_
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians.

Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery.

He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended and follows up to keep the customer informed of their vehicle status.

No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.


RESPONSIBILITIES

  • Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
  • Ensures that required documentation is complete and is in compliance with regulations and standards
  • Complies with and enforces all safety policies and procedures
  • Attends all staff meetings, trainings, and educational classes as required
  • Helps educate/train new staff members
  • Performs other duties as assigned