Current jobs related to Business Technical Support Manager - San Diego, California - ESET North America

  • Technical Support Specialist

    3 weeks ago

    San Jose, California, United States Quatrro Business Support Services Full time

    Job Title: Desktop Support EngineerCompany: Quatrro Business Support ServicesObjective of the Role:The Desktop Support Engineer is tasked with delivering daily desktop assistance at client locations and through remote access, aiding a diverse clientele with their technological requirements.This position provides the chance to engage with advanced...

  • Technical Support Specialist

    4 weeks ago

    San Jose, California, United States Quatrro Business Support Services Full time

    Job Title: Desktop Support EngineerCompany: Quatrro Business Support ServicesObjective of the Role:The Desktop Support Engineer is tasked with delivering comprehensive desktop assistance at various client locations and through remote channels, catering to diverse technological requirements.This position provides a unique chance to engage with advanced...

  • Technical Support Manager

    3 weeks ago

    San Diego, California, United States Tandem Full time

    JOIN OUR TEAM: Tandem Diabetes Care is dedicated to enhancing the lives of individuals managing diabetes, their families, and healthcare professionals through a uniquely positive experience. We invite you to collaborate with us to "innovate daily," prioritize "people first," and maintain a "no-shortcuts" philosophy that has established us as a frontrunner in...

  • Technical Support Manager

    4 days ago

    San Diego, California, United States PracticeTek Full time

    Job Title: Technical Support ManagerPracticeTek is seeking a highly skilled Technical Support Manager to oversee the daily operations of our Technical Support department. As a key member of our team, you will provide coaching to our Technical Support members, coordinate the resolution of technical support issues, and utilize creative and critical-thinking...

  • Desktop Support Specialist

    3 weeks ago

    San Diego, California, United States VIA Technical Full time

    Job Title: Level 5 Desktop Support SpecialistLocation: Fully OnsiteExperience: 10+ years of relevant experiencePosition Summary:VIA Technical, a leading provider of technical services, is seeking a highly experienced Desktop Support Specialist to join our End User Services (EUS) team. As a key member of the global EUS function, you will provide exceptional...

  • Strategic Technical Product Delivery Manager, Community Support AI

    2 weeks ago

    San Francisco, California, United States SUPPORT PARENTSGISP Full time

    About the RoleWe are seeking a highly skilled Strategic Technical Product Delivery Manager, Community Support AI to join our team at SUPPORT PARENTSGISP. As a key member of our organization, you will be responsible for leading the delivery of complex technical products and ensuring that our community support AI initiatives are successful.Key...

  • Technical Support Specialist

    3 weeks ago

    San Diego, California, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in Information Technology? We invite you to explore an exciting opportunity with us.Role Summary:Our organization is seeking dedicated and ambitious individuals to fill the role of Desktop Support in a dynamic environment. This position involves collaborating with our esteemed clients and handling various...

  • Technical Support Specialist

    3 weeks ago

    San Diego, California, United States RMS North America LLC Full time

    Position OverviewIn a dynamic call center setting, the Technical Support Specialist plays a crucial role in assisting current clients with their technical inquiries. This position involves diagnosing questions and guiding users through systematic solutions. As a knowledgeable resource in the RMS Hospitality Suite, the specialist will deliver support by...

  • Technical Support Specialist

    3 weeks ago

    San Diego, California, United States Rady Children's Hospital Full time

    Job SummaryThe Technical Support Specialist will be responsible for managing all end-user devices, access paths, and printing functions relevant to device hardware, software, and application problems, new installations, upgrades, and general assistance as reported or requested by staff and physicians of the Rady Children's Hospital and Health Community.Key...

  • Technical Support Specialist II

    2 days ago

    San Diego, California, United States QuidelOrtho Full time

    The OpportunityQuidelOrtho, a world-leading in vitro diagnostics company, is seeking a Technical Support Specialist II to join its Technical Solutions Center team. With a strong presence in over 130 countries, we provide fast, accurate, and consistent testing solutions for healthcare professionals and patients worldwide.Our culture prioritizes employee...

  • Technical Project Manager

    2 days ago

    San Francisco, California, United States American Express Global Business Travel Full time

    About the RoleWe are seeking a highly skilled Technical Project Manager to join our team at American Express Global Business Travel. As a Technical Project Manager, you will be responsible for implementing and configuring our solutions to meet the needs of our customers.Key ResponsibilitiesEnsure that our software's functionalities are well understood by our...

  • Technical Support Specialist

    3 weeks ago

    San Diego, California, United States Planet Technology Full time

    Job Summary:We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Planet Technology. As a key member of our End User Services team, you will be responsible for providing exceptional support to our users through various communication channels.Key Responsibilities:Service Management: Effectively manage the Service...

  • Technical Support Specialist

    1 day ago

    San Diego, California, United States Vets Hired Full time

    About the JobAt Vets Hired, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our staff, ensuring that our computer systems and software are running smoothly and efficiently.Key ResponsibilitiesConfigure, install, maintain, and...

  • Technical Program Manager

    1 week ago

    San Diego, California, United States ServiceNow Full time

    Job Description The Technical Program Manager is a critical role within the ServiceNow organization, responsible for driving the success of our technical programs. As a Technical Program Manager, you will be part of a global team reporting to the Senior Manager, Supportability and Release Readiness. This role requires a unique blend of technical expertise,...

  • Desktop Support Specialist

    2 weeks ago

    San Jose, California, United States Quatrro Business Support Services Full time

    Job Title: Desktop Support EngineerJob Summary:We are seeking a highly skilled Desktop Support Engineer to join our team at Quatrro Business Support Services. As a Desktop Support Engineer, you will be responsible for providing day-to-day support to our clients' desktop, laptop, printer, network, and server systems.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    2 weeks ago

    San Diego, California, United States Stage 4 Solutions Full time

    Technical Support Engineer - Integrations (Hybrid)We are seeking a skilled Technical Support Engineer to join our team at Stage 4 Solutions. This role will be responsible for providing top-notch technical support to our clients and partners, with a focus on integration and troubleshooting.This is a customer-facing role that requires strong interpersonal...

  • Senior Technical Lead

    2 days ago

    San Diego, California, United States GTN Technical Staffing Full time

    Job SummaryThe Systems Engineer II provides engineering and technical support during development and review of architectures, specifications, and standards for NAVWAR programs in the RDT&E phase of acquisition.Key Responsibilities:Act as Systems Engineer, Engineer, Technical Support, Systems, Systems Analyst, Technology, StaffingProvide engineering and...

  • Naval Systems Integration Engineer

    3 weeks ago

    San Diego, California, United States GTN Technical Staffing Full time

    Job DescriptionJob Summary:We are seeking a highly skilled Naval Systems Integration Engineer to join our team at GTN Technical Staffing. As a key member of our team, you will be responsible for integrating human considerations during the engineering and development of NAVWAR systems.Key Responsibilities:Provide recommendations to policy and products...

  • Technical Support Specialist

    3 weeks ago

    San Diego, California, United States Stage 4 Solutions Full time

    Job Summary:Stage 4 Solutions is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for managing and resolving complex technical issues for our clients and providing expert guidance on ServiceNow software and platform.Key Responsibilities:Manage and resolve challenging technical...

  • Technical Support Analyst

    4 weeks ago

    San Diego, California, United States Vaco Full time

    Position OverviewAs a Service Desk Analyst, you will play a crucial role in delivering exceptional technical support to our clients. Your expertise will ensure that users receive timely assistance and solutions to their technical issues.Key ResponsibilitiesProblem Solving: Utilize critical thinking skills to analyze and resolve technical problems...

Business Technical Support Manager

3 months ago

San Diego, California, United States ESET North America Full time

ABOUT ESET:

We are a leading global cybersecurity company dedicated to protecting millions of customers and numerous businesses worldwide. Our commitment to ensuring a secure digital future is integrated into our business practices and our efforts to operate in a socially responsible and environmentally sustainable manner.

RESPONSIBILITIES:

  • Lead and supervise the team to effectively meet the needs of employees, customers, and partners with top-notch service.
  • Monitor and assess daily processes, prioritization, and service goal achievements, while actively responding to internal and external concerns.
  • Assist team members in analyzing and resolving complex problems creatively and systematically.
  • Organize training sessions for team members in coordination with other departments.
  • Provide guidance to achieve departmental and organizational objectives, acting as a customer advocate to enhance ESET's products and services.
  • Identify market requirements and pain points to enhance ESET's products and features.
  • Enhance brand visibility in local and digital communities.
  • Stay updated on company guidelines, processes, and procedures while engaging in discussions related to ESET products and services.
  • Address inquiries in various channels, collaborate with other departments, and contribute to technical support initiatives.
  • Develop and implement processes to enhance call center performance and customer satisfaction.
  • Supervise escalations to the development team and ensure effective communication of trending issues.

REQUIREMENTS:

  • Preferred qualifications: BA or BS in Business or Technology.
  • Minimum of 2 years of management experience.
  • 3-5 years of experience in leading IT teams and ensuring client satisfaction.
  • Demonstrated ability to motivate and lead teams towards optimal performance.
  • Experience in recruiting, hiring, and training technical staff.
  • Comp TIA A+ Certification required, additional certifications are a plus.

PERKS:

  • 401(k) matching
  • Dental Insurance
  • Employee assistance program
  • Health insurance
  • Monthly WFH Stipend
  • Life insurance
  • Paid time off
  • Volunteer Time off opportunities
  • Tuition reimbursement
  • Vision insurance
  • Remote and Hybrid Working environments