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Operations Support Manager

3 months ago

Cleveland, Ohio, United States Bar Louie Full time

At Bar Louie, we live to SERVE our Guests, our People and our Community. We do this by GROWING our PEOPLE (That's YOU), our Fans & our Company. While we are fiercely committed to a foundation of daily routines, policies and practices that ensure we stay Safe, Healthy and Compliant with all regulations and laws - we also celebrate thinking differently and creating the WOW in the work we do each day. We call

this Freedom within a Framework and it allows us to be consistent as a brand while also pursuing continuous improvement. Whether we are collaborating with others or completing a task alone, Integrity is key and a non- negotiable. And though we are always busy and constantly changing - we also strive to show empathy and to have a lot of FUN every single day. Bar Louie offers a culture that is as diverse and unique as YOU.

POSITION OVERVIEW

As an Operations Support Manager, at Bar Louie - your number one focus is serving our guests and our Team Members (TMS). The safety, security and wellbeing of our TMs, Guests and Company assets is your passion. You have the "hospitality gene" and truly care about people. Your style is fun but extremely focused and always professional. You have confidence and we support a freedom that allows you to express your unique personality. As a member of Bar Louie's leadership team, you are charged with driving profitable sales within your gastrobar's 4- walls. You are smart and efficient - able to lead an impactful pre-shift; run expo or jump on the line; coach a Team Member up and sometimes out; inspire our Guests - all while driving sales and running a safe and profitable shift.

POSITION RESPONSIBILITIES

  • Support different departments within a set location and make an impact each day until placement in a permanent department within the location
  • Exemplify Bar Louie's Mission, Vision and Values in the way you approach your shift each day.
  • Demonstrate a maniacal commitment to cleanliness; sanitation; safety and accurate financials.
  • Develop strong communication and line reporting procedures to implement and improve processes that
  • drive better service and cleanliness.
  • Coordinate and lead management report meetings with key business leaders.
  • Lead hiring, managing, scheduling and training of supervisors, team leads and staff members.
  • Control BOH food costs through appropriate ordering, maintaining weekly inventory, reviewing financial
  • reports, and taking necessary actions.
  • Accurately and communicate standards and cooking methods to staff, give orders and speak with customers.
  • Ensure a safe working environment to reduce the risk of injury and accidents.
  • Maintain kitchen organization and cleanliness in compliance with Company and Health Department standards.
  • Lead the following topics: P/L; Local Marketing; Employee Life Cycle; Pre-shifts and Line checks, Bank Deposits; Daily/Weekly/Monthly Sales goals; Workload planning; Staffing and Forecasting; Guest service; Cleanliness; Ordering/Inventory; Food and Beverage preparation and presentation; TM development and MORE
  • Work 50+ hours each week with a schedule that aligns to guest and business needs (this includes early morning, evening, late night shifts and weekends) Refer to Quality of Life Commitment.
  • Serve as member of the Leadership Team and lend your support for all Company goals.
  • All other duties based on business needs
  • High school diploma or equivalent and be at least 21 year of age or older.
  • 2+ years' hospitality or restaurant experience with strong interest and knowledge of food service required.
  • 1+ years' experience as a Manager with demonstrated results strongly preferred.
  • The ability to multi-task; manage deadlines and multiple projects simultaneously.
  • Excellent verbal and written communication skills.
  • Highly efficient, detail oriented; focus on accuracy and organized.
  • Exceptional customer service skills. Famous for your hospitality.
  • The ability and desire to pursue constant improvement and personal growth.
  • Presents a professional, business-like image while representing Bar Louie.

•Demonstrate a culture of ethical conduct, safety and compliance

•Lead team to work in the same way and hold others accountable to this commitment

•Complete all safe and secure training and processes as required.

•Address store needs (emergency, regulatory visits, etc.)

•Enter and Exit building SAFELY

•Complete all Opening and/or Closing procedures

•Follow all policies and processes communicated by your Manager or the Company.

•Provide accurate availability; check schedule regularly and have consistent attendance.

SKILLS AND ABILITIES

A successful Operations Support Manager is not looking for a Monday thru Friday desk job where you are at a computer all day. An OSM at Bar Louie thrives on engagement with people; with food and with beverages. Our managers know how to throw a great party any time of day - without crossing the line and trying to become the "life of that party." Between administrative work; our growing business; and 5 distinct Day Parts - our OSMs are busy most of the day If you thrive while leading in an environment that is fast-paced with competing priorities - welcome to Bar Louie.

Here are a few skills you should bring to Bar Louie on Day 1 -

•The ability to communicate effectively with Managers and Team Members and Guests.

•The ability to coach and develop people at all experience levels to succeed within their role.

•The ability to develop positive relationships with Team Members and Managers.

BASIC PHYSICAL REQUIREMENTS

Operations Support Managers must be willing to travel to different locations within a designated market until being transitioned into a permanent position and placed in a home location within said market. The time for placement in home location and transition into permanent position varies by market and business needs. The Operations Support Manager will be placed into a home location directly based on the business needs and must be willing to transition to any location in said market.

When working at a gastrobar location, Team Member must be able to perform the duties of that location. The team member will frequently sit for short periods of time, talk via Cloud Based video conferencing and the phone often, and hear and manipulate objects constantly.

Additional requirements will include lifting up to 10 (ten) pounds constantly and up to 50 (fifty) pounds as required. Lifting from floor to shoulder constantly and overhead infrequently. Twisting and reaching frequently.

Grasping objects to move or manipulate constantly. Working in hot then cold environments for extended periods of time. May inadvertently bump into team members in a relatively small work area. Will stand and walk for extended periods of time. FREQUENT hand washing and sanitation is required. Ability to use knives, slicing equipment, and other food preparation equipment. Team Member must be able to communicate with Guests and other Team Members and manipulate handheld and desktop devices.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.