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Operations Support Specialist

2 months ago

Cleveland, Ohio, United States Centers Full time
Position Overview

CENTERS, LLC is a distinguished management firm focused on facility, operational, and program oversight within the higher education sector. Our management philosophy is tailored to each client while maintaining consistent quality across all services. The CENTERS team is characterized by innovation, entrepreneurship, and a commitment to excellence for both our firm and our clients. Currently, CENTERS manages operations for multiple clients.

Key Responsibilities

Core Duties:

[To excel in this role, an individual must effectively manage both primary and administrative responsibilities.]

  • Welcome all visitors and members entering the facility, ensuring proper identification protocols are followed.
  • Communicate and uphold all policies and procedures regarding access control, sales, and registrations to patrons.
  • Possess comprehensive knowledge of the programs and services provided by Campus Recreation Services to effectively assist patrons with inquiries about our facility, memberships, or offerings.
  • Conduct tours for current and prospective members of the Recreation Center.
  • Regularly monitor and ensure the cleanliness of the entire facility, including the lobby, fitness areas, equipment, locker rooms, and restrooms.
  • Understand and demonstrate competencies in the department's Emergency Action Plan.
  • Ensure the timely completion of facility laundry throughout the day.
  • Maintain a clean and organized workspace.
  • Represent Campus Recreation Services with professionalism at all times.
  • Assist the Operations Supervisor and Professional Staff with various tasks as needed.
  • Perform additional duties as assigned.

Financial Responsibilities:

  • Demonstrate the ability to handle and accurately count cash while reconciling the cash drawer.
  • Process payments for guest passes and single-use towel services.

Equipment Management:

  • Reserve racquetball and squash courts for patrons.
  • Issue equipment using Club Automation.
  • Complete inventory checklists and notify the supervisor of any unreturned equipment.

Daxco Spectrum NG Responsibilities:

  • Accurately enter student and guest information into Club Automation.
  • Document all access control and Daxco: Spectrum issues.
  • Communicate pop-up messages to members and troubleshoot issues as necessary.

Administrative Duties:

  • Participate in staff meetings and training sessions organized by Campus Recreation Services.
  • File all necessary forms in designated areas at the end of each shift.
  • Regularly check email for communications among Operations staff.
  • Monitor the intranet for announcements and updates affecting Operations staff.
  • Maintain a lost and found database to document items found within the Recreation Center and inquiries from patrons regarding lost items.
  • Perform other duties as assigned.
Qualifications
  • Must be actively pursuing a degree at the institution.
  • Ability and willingness to enforce policies and manage conflicts effectively.
  • Strong customer service skills along with basic computer proficiency.
  • Capability to manage multiple tasks simultaneously with frequent interruptions.
  • Ability to obtain certification as a CPR/AED/FA Professional Rescuer through the American Red Cross.
Work Environment and Physical Requirements

Work Environment:

  • Office and fitness center environment.
  • Noise levels may range from moderate to loud.

Physical Requirements:

  • Frequent standing or walking.
  • Repetitive wrist, hand, or finger movements (while using computer equipment).
  • Occasional bending and stooping.
  • Good eye-hand coordination (keyboard typing).
  • Effective hearing and verbal communication.

Additional Information

This job description is intended to provide a general overview of the responsibilities and qualifications associated with this position. Duties and responsibilities may evolve over time with or without notice.