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Receptionist

4 months ago

Ames, Iowa, United States The Salvation Army Central Territory Full time
Job Description

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose: To answer incoming phone calls, greet incoming clients, donors and assist Social Service Department in determining eligibility and setting appointments for clients with case workers.

Essential Duties and Responsibilities:
  • Greet all incoming clients/visitors in a friendly professional manner.
  • Answer phone calls in pleasant, courteous manner.
  • Responsible for directing assistance needed calls and walk-in clients to the appropriate Family Service Programs and/or outside agencies to meet their needs.
  • Perform general administrative clerical duties to include but not limited to photocopying, scanning, filing, office supply management for supply orders, etc.
  • Provide paperwork and information about Pathway of Hope to incoming clients seeking assistance.
  • Assist office staff with mailings/projects.
  • Assist with maintaining records/ track information of in office programs such as food pantry, general assistances, and other special projects as assigned.
  • Determines preliminary eligibility of clients for internal programs and services, be able to competently fill out documents completely and accurately.
  • Assist with seasonal activities.
  • All other duties as assigned.
Supervisory Responsibilities: None

Education and/or Experience: High School Diploma/GED. Some secondary education preferred. Minimum of 1 year of related experience in reception, telephone work, or data processing preferred. Equivalent combination of education and experience will be considered.

Additional Information

Qualifications: The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.
  • Ability to work with people of varying backgrounds and cultures with patience and respect.
  • Ability to establish priorities, work independently and proceed with objectives with little supervision.
  • Intermediate skills in Microsoft software to include Word, Excel, PowerPoint and Access. As well as the ability to access payroll, timekeeping and personal data via a web-based system.
  • Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
  • Good communication skills both written and spoken, and ability to maintain effective working relationships.
  • Demonstrated ability to handle confidential matters.
Other Qualifications: Must pass all applicable background checks. Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army.

Certificates, Licenses, Registrations: None

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to stand, walk, sit, use hands and fingers, reach with hands and arms, stoop, crouch, talk and hear. Must be able to lift 20 pounds.

Working Conditions: The work environment is a business office setting with office equipment, moderate traffic and noise levels.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.