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Customer Care Team Lead

3 months ago

Raleigh, North Carolina, United States Rezdy Pty Ltd. Full time

Join our team as a Customer Care Team Lead at Rezdy in Raleigh, North Carolina, USA

  • Rezdy is a top player in the independent B2B cloud-based booking and distribution platform for the Experiences sector
  • Our main goal is to fuel the growth of the experiences industry by providing tools and connections that simplify life
  • We assist experience operators in managing their bookings online and connecting with a broad network of resellers, as well as help those looking to expand their customer offerings
  • We are a reputable global scale-up, supporting thousands of suppliers and resellers in over 100 countries

What you will be responsible for:

  • Analyze and report team performance to maintain high CSAT levels
  • Manage the day-to-day operations of the team, ensuring timely and efficient case resolution
  • Act as a subject matter expert for Rezdy products and services
  • Ensure correct escalation of issues to higher support levels and improve monitoring and workflows
  • Master our ticket management system to enhance monitoring and operational efficiency

Who we are looking for:

  • At least 2 years of experience leading a support team
  • Passionate about the evolving Technology industry
  • Curious, self-starter, and eager to learn
  • Excellent communication skills and customer-centric mindset
  • Enjoy working in a fast-paced and dynamic environment
  • Experience or interest in software, API's, HTML/CSS, Zendesk or similar tools, CRM systems, and telephony systems

What awaits you:

  • Work with an intriguing product in a rapidly growing tech industry
  • Opportunity to work on exciting projects with a passionate team
  • Room for growth and development in the company
  • Diverse and dynamic Scaleup culture
  • Special benefits including Rezdy anniversary day off and hack events
  • Be part of a genuine, customer-focused team with impactful conversations and meaningful outcomes
  • Come aboard and be part of this exciting journey with us