Customer Service Team Lead

6 days ago


Raleigh, North Carolina, United States American Airlines Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at American Airlines. As a key member of our operations team, you will be responsible for leading and directing the work of other employees, providing coaching and guidance to ensure exceptional customer service.

Key Responsibilities
  • Provide verbal coaching to employees related to their performance
  • Provide input to management regarding employee performance
  • Temporarily resolve personnel emergencies when management is not present
  • Perform administrative duties and provide instruction and training to employees
  • Resolve customer complaints and perform other airport work as directed
Requirements
  • High School diploma or equivalent
  • Ability to read, write, and speak English fluently
  • Bilingual language skills may be required in some locations
  • Ability to secure airport authority and/or US Customs security badges, if applicable
  • Excellent customer service and communication skills
  • Ability to work under pressure and handle multiple projects concurrently
  • Leadership and initiative skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment


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