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Customer Service Team Lead
2 months ago
As a Customer Service Associate Manager at Wells Fargo, you will be responsible for supervising a team of Customer Service Representatives in handling internal and external customer inquiries, complaints, and disputes resolution tasks. Your goal will be to ensure timely completion, quality, and compliance in customer service.
Key Responsibilities- Supervise and coach Customer Service Representatives to achieve customer satisfaction and service quality goals.
- Identify opportunities for process improvements and implement changes to enhance customer experience.
- Collaborate with cross-functional teams to resolve customer complaints and disputes.
- Develop and maintain relationships with customers to understand their needs and preferences.
- Proven experience in customer service management or a related field.
- Strong leadership and coaching skills.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Why Join Us?
We offer a dynamic and supportive work environment that fosters growth and development. As a Customer Service Associate Manager, you will have the opportunity to make a meaningful impact on our customers' lives and contribute to the success of our organization.
