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VP Of Services

3 months ago

Auburn, Washington, United States Aston Carter Full time
  • Ensure all departments meet KPI's and contribute to company growth and revenue goals.
  • Use analytics, business knowledge, industry best practices, and team member insights for profitable results.
  • Provide teams with leadership and clear direction. Motivate team members to rally around company objectives.
  • Ensure teams receive necessary training and support for quality work.
  • Cultivate employee engagement and promote a healthy work environment.
  • Provide coaching, development, and growth opportunities to direct reports.
  • Hold team members accountable for personal growth, training, reaching goals, and following processes.
  • Foster a Core Values environment by leading and discussing Core Values.
  • Ensure customer complaints are resolved effectively and promptly.
  • Manage budget, control expenses, and maintain staff levels to meet goals.
  • Evaluate workloads and schedules for efficiency and customer satisfaction.
  • Facilitate operations and budget meetings to increase productivity.
  • Oversee facility management and ensure teams have necessary resources.
  • Ensure safety compliance through training, tracking, assessments, and investigations.
  • Provide timely insights to the Executive Leadership Team and Ownership.


Additional Skills & Qualifications:
  • Ability to effectively communicate and lead others to company goals.
  • Proven track record of achieving operational excellence through strong management.
  • Experience managing diverse work groups in the Service Industry.
  • Demonstrated ability to drive change and high-performance culture.
  • Strong track record of using analytics for optimal operations.
  • Highly organized with exceptional follow-through and decision-making abilities.
  • Thrives in a fast-paced, goal-driven environment with adaptability.
  • Minimum 5+ years experience in service provider and operations management.
  • Experience with Service Titan software preferred.


Experience Level:


Expert Level

We reserve the right to pay based on factors unrelated to sex, race or other protected classification. Eligibility for benefits may vary based on job classification and length of employment. Benefits subject to change.

This role may include benefits like Medical, Dental & Vision, 401(k) plans, Life & AD&D insurance, disability, and more.

About Aston Carter:

Aston Carter offers corporate talent solutions globally. Specialized in various professions, we support industry-leading companies with agility and excellence.


With offices worldwide, Aston Carter serves Fortune 500 companies, recognized for client and talent service,

Diversity, Equity & Inclusion:
At Aston Carter, diversity and inclusion drive the success of our people.


The company is an equal opportunity employer considering all applicants equally. Accommodation requests can be made for accessibility needs during the application process.

Job Summary


Profession: Office & Clerical
Employment Type: Full-time