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Account Manager

3 months ago

Midland, Michigan, United States Case Systems Full time

Job Type

Full-time

Description

Oversees and manages customers' projects from receipt of purchase orders to the shipment and completion of projects. Ensures projects are carried out in accordance with required specifications, schedules and budgets. Coordinates intra-and-interdepartmental functions such as estimating, drawings, purchase order requisitions, production scheduling and shipping in order to minimize delays, meet customers' requirements, and ensure compliance with established policies, procedures and standard work. Reviews status of projects, resolve issues and implement solutions. Communicates often with customer via telephone, e-mail and written correspondence. Keeps appropriate personnel informed of project status and/or issues. Develops, builds and maintains cooperative and effective relationships with customers. May be required periodically to travel to customers' offices and jobsites.

Requirements

1. Experience in the project management field desired.

2. Building construction experience desired, particularly in the healthcare and millwork industries.

3. Good communication and interpersonal skills, including verbal, written and telephone communication.

4. Ability to read and comprehend architectural blueprints, drawings and specifications.

5. Proficient in the use of basic window-based computer skills such as Excel, Word, Access, Outlook, e-mail and Internet functions.

6. Good general math skills.

7. Quality conscious with a strong focus on attention to details.

8. Sound judgment, fact-finding, decision-making and negotiating skills.

Essential Functions

  1. Must demonstrate expert knowledge of Case Systems Inc. product lines, including laminate casework, countertops, BOSTONtec core product.
  2. Serve as a single point of contact for all products ordered by customers assigned to the Account Manager.
  3. Direct the Customer Order Specialist to insure that all orders are processed accurately and promptly to meet scheduled project timelines and commitments.
  4. Negotiate pricing variances, including scope of work changes, with the customer.
  5. Review new projects and identify variances between the customer's order and the Case Systems quote. Communicate those variances to the customer and resolve any differences.
  6. Discuss shop drawing requirements and milestone dates with the Drafting team. Communicate resulting schedule to the customer.
  7. Compare Case Systems' shop drawings to architectural drawings and quotation to ensure shop drawings accurately represent the scope of work. Communicate any variances to the customer.
  8. Provide job specific samples to the customer, ordering through Material Services if necessary.
  9. Conduct coordination meetings as necessary with appropriate personnel and/or departments.
Comprehensive Compensation and Benefits
  • Wages - at or above regional market rates
  • Health and Wellbeing - Medical, dental, vision, life, and disability insurance, as well as flexible spending account and health savings account options
  • Financial Security - 401(k) retirement savings plan with company match and profit-sharing
  • Work / Life Balance - generous paid time off and paid holidays and schedule flexibility
  • Support and Development - Employee Assistance Program, personal and professional development programs, and recognition programs
Community Engagement

Through our Community Giving Committee, we actively address needs in the Great Lakes Bay Region by providing funding and volunteering. We are active members of several local, state, and national associations, and we encourage employee participation on boards and committees. We partner with local schools and colleges to provide work-based learning opportunities.

About Case Systems and BOSTONtec At Case Systems and BOSTONtec, we pride ourselves on bei ng one of the top employers in the Midland area, a reputation we've built through our commitment to our core values of Integrity, Teamwork, Positive Attitude, Achievement, and Growth. We strive to create a warm and welcoming environment for employees, customers, vendors, and other business partners, and we are committed to helping make the communities we live and work in better. We understand our employees are our most valuable resource, playing a crucial role in meeting and exceeding our customers' expectations and driving the success of the company. Here's what we offer to ensure our team members feel valued and supported:

Ready to Apply? Are you ready to make a significant impact in a dynamic team? Apply now to become the Case Systems and BOSTONtec team. Join us and be a part of a company that cares deeply about its employees, customers, and community.