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Patient Home Draw Coordinator
4 months ago
Overview:
Patient Home Draw Coordinator - Stoughton, MA - Monday - Friday 5:00AM-1:30PM
*Proof of COVID-19 vaccination will be required
Responsible for resolving all client concerns regarding patients that require a home draw. Troubleshoot inquiries from all sources (i.e., Client Services/Sales). Develop and maintain schedule for phlebotomists assigned to the home-draw patient. Client notification and follow up required on these and more complex issues. Resolve all concerns to satisfaction of client and patient.
Responsibilities:
Handle all concerns regarding patient home draws. These concerns are received by telephone, in writing/FAX and in person.
Calls are the result of a specific need for a home draw based on patient/client need or to resolve a previously poor collection at a PSC.
Call volume may be heavy at times.
Daily logs/schedules will be developed and tracked to completion for field phlebotomists to complete the home draws in a timely manner.
The Coordinator will contact the client or patient to resolve routine matters related to patient testing. Patients may also be called to schedule at home services.
Use established protocols for reporting client complaints.
Provide research and resolution on complex issues, including those that have been referred by Client Services.
Voluntarily backs up in-house phlebotomists, when needed.
May provide training to new hires.
Recognize quality service issues and provide feedback to appropriate personnel on opportunities for improvement.
May assist Group Leader in the delegation of work in the absence of the supervisor or manager.
Has ongoing responsibility to maximize department quality and productivity by monitoring service levels and minimizing abandoned calls.
Must exhibit comfortable interaction with technical staff and other departments.
May handle specimens.
Qualifications:
QUALIFICATIONS
Required Work Experience:
Phlebotomy skills required, with 2-3 years of both pediatric and geriatric included.
2-5 years clinical laboratory and/or customer service experience required
Preferred Work Experience:
Experience in a Call Center environment preferred
Some data entry experience preferred
Customer service background preferred
Previous medical or clinical laboratory background preferred
Physical and Mental Requirements:
Occasionally lifting up to 25 pounds
May require extended periods of focus
May require extended periods of sitting or standing
Ability to manage stress
Capable of handling multiple priorities in a high volume setting
Must be able to handle a large volume of calls quickly and professionally.
Knowledge:
Medical terminology helpful
Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
The position requires the ability to effectively communicate in English.
Skills:
Basic typing and computer skills
Strong teamwork skills
Strong communication skills Strong communication skills
Strong problem-solving skills
Ability able to operate basic office equipment.
Strong sense of integrity
Willingness to accept additional responsibilities with a positive attitude
EDUCATION
High School Diploma or Equivalent
LICENSECERTIFICATIONS
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.
Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
(phone number removed)EEO:
Quest Diagnostics is an equal employment opportunity employer.
Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law.
Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
