Family Service Coordinator, The Baby College

2 weeks ago

New York, New York, United States Harlem Children's Zone Full time


Harlem Children's Zone (HCZ) is a world-renowned non-profit that is breaking the cycle of generational poverty for more than 22,500 children and adults in Central Harlem and millions more across the nation.

HCZ walks hand-in-hand with young people and their families from cradle-to-college-through career.

From our work with public school students and our Promise Academy charter schools to our Healthy Harlem wellness initiative to our family support programs—HCZ goes beyond education to provide children with the academic, personal, and career support they need to stay on the path to becoming self-sustaining, successful adults.

No other organization uses such a comprehensive and holistic place-based approach to fighting poverty.


With a generation of proof, our innovative work over the decades has achieved unprecedented results with measurable economic and social impact in Harlem and beyond.

We are a preeminent thought leader in the education, youth development, and anti-poverty fields, informing policy and advocating for change at the local, state, and national levels.

Called by President Obama "one of the most successful anti-poverty programs in history," we are sharing what we have learned with communities around the country and the world, inspiring widespread replication and changing the lives of millions beyond Harlem.


The Baby College, which is a critical piece of our early intervention work, is a program that addresses the needs of young children and families through a nine-week series of parenting workshops for expecting parents and those raising a child up to three years old.

Workshops and classes are held on Saturday mornings and all services are free.

Families receive breakfast, lunch, incentives, and child care during the nine-week program, which covers a broad range of subjects including brain development, discipline, immunization, safety, asthma, lead poisoning, parental stress, and parent-child bonding, among other many others.

The primary goal of The Baby College is to provide families with both a range of information and the support necessary to raise happy and healthy children who enter school ready to learn.


We are seeking a highly-motivated, organized, detail-oriented Family Service Coordinator with program and/or project management experience to lead and coordinate the family services activities of the program.


Essential Duties and Responsibilities

  • Supervise Family Worker team and ensure that quality services are being provided to families
  • Provide ongoing monitoring of Family Worker case files and home visits to ensure accuracy and timeliness of documentation
  • Review and train Family Worker team in facilitating lesson plans and home visits
  • Acquire knowledge of various community-based and governmental resources and refer families to these resources
  • Advocate for the acquisition of community-based and governmental resources on behalf of children and their families
  • Provide supportive case work counseling
  • Assist in recruitment and outreach of new families into the program
  • Conduct ongoing assessments of the entire family to ensure that children are safe from imminent danger or harm
  • Conduct home visits and group sessions as needed
  • Participate in all-agency functions and project activities
  • Train, motivate, and evaluate all Family Worker staff including orientation, recognition, weekly staff meetings, and individual one-on-one meetings
  • Perform other duties and projects as assigned

Qualifications, Skills and Knowledge Requirements

  • A commitment to the mission and programs of HCZ
  • Bachelor's degree in Early Childhood/Childhood Education, Social Work, Psychology, or Sociology preferred with two years relevant work experience
  • Proficiency in high-risk family crisis management
  • Must be able to think critically and strategically
  • Excellent communication skills, both oral and written
  • Demonstrate sensitivity, tact, and professionalism in dealing with others
  • Willing and able to work hours based on the needs of clients; Saturdays are a must
  • Passion for children and families and a solid connection to the community
  • Familiarity with the Harlem community and locations where parents are connected
  • Comfortable working in the field and able to do heavy walking
  • Serve as a role model, consistently demonstrating HCZ's core values
  • Bilingual a plus (English/French, or English/Spanish)
The compensation for this position is $56,000.

To be considered, interested applicants must submit a cover letter and resume to No telephone inquiries or recruiters, please.

Replies will only be sent to qualified applicants. Harlem Children's Zone is an Equal Opportunity Employer.

HCZ is an EOE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)

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