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Help Desk Tech Savvy Representative

3 months ago

Baltimore, Maryland, United States Abel Personnel Full time
Job DescriptionJob Description

Help Desk Tech Savvy Representative

Our client located in Baltimore MD is in need of a Help Desk Representative. You will be responsible for monitor Company's enterprise infrastructure and escalate issues as required. 12-hour shifts, 7:00 AM-7:00 PM Sun- Wed, Every other Saturday. $20 Hour, Generous PTO, Sick, Health, Dental, and Vison.

Responsibilities of Help Desk Representative:

  • Assist in the daily operation of computer systems.
  • Carry out all tasks on the daily checklist under supervision.
  • Report all problems to Senior Computer Operator or Supervisor.
  • Take appropriate follow-up action on all customer queries under supervision.
  • Assist in the recovery activities necessary to restore normal operations.
  • Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
  • Provide support to senior computer operators as required.
  • Track and document all issue using a tracking system
  • Performs additional duties and responsibilities as assigned

Requirements of Help Desk Representative:

  • Strong Customer Service
  • Tech Savvy
  • Enjoy working with computers
  • Must pass criminal history background check
  • Must pass an FBI like background check for obtaining a Gaming License

Benefits of Help Desk Representative:

  • Generous PTO
  • Starting Salary $20.00 per hour.
  • Sick, Floating Holiday, Dental, Vision, Medical insurance
  • 401k options
Company DescriptionAbel Personnel, a family-owned company since 1969, is one of the oldest staffing firms in Central Pennsylvania. With locations in Lemoyne and Harrisburg, the firm provides a comprehensive range of flexible staffing, placement, and recruitment services across a wide variety of industries and job markets. Personal attention to both our clients and candidates helps us achieve the best matching of people with positions.
In addition to the position above, our clients are seeking to fill many positions including clerical, administrative, accounting, human resources, sales, substitute teaching, nurses, and more

Abel Personnel, Inc. is an equal opportunity employer with a policy that provides equal employment opportunities for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training, and all other conditions of employment.Company DescriptionAbel Personnel, a family-owned company since 1969, is one of the oldest staffing firms in Central Pennsylvania. With locations in Lemoyne and Harrisburg, the firm provides a comprehensive range of flexible staffing, placement, and recruitment services across a wide variety of industries and job markets. Personal attention to both our clients and candidates helps us achieve the best matching of people with positions.\r
In addition to the position above, our clients are seeking to fill many positions including clerical, administrative, accounting, human resources, sales, substitute teaching, nurses, and more\r
\r
Abel Personnel, Inc. is an equal opportunity employer with a policy that provides equal employment opportunities for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training, and all other conditions of employment.