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Customer Service Representative
3 months ago
ROLE DESCRIPTION:
As a Customer Service Representative
- State Farm Agent Team Member with Poonam Walia
- State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.
You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
We anticipate internal growth opportunities for especially driven and sales-minded candidates.RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Maintain a strong work ethic with a total commitment to success each and every day.
QUALIFICATIONS & REQUIREMENTS:
Dedicated to customer serviceAble to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team membersProactive in problem-solvingProperty and Casualty license (must be able to obtain)Life and Health license (must be able to obtain)Bilingual - Spanish requiredType 55 wpm
BENEFITS:
Hourly pay plus commission/bonusGrowth potential/Opportunity for advancement within my officePaid time off (vacation and personal/sick days)
Valuable career-building experienceCompensation:
$17.00 per hourMy team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We are located in Riverside, CA and help customers with their insurance and financial services needs, including:
Auto insuranceHome insuranceLife insuranceRetirement planningState Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
