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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at GEODIS Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Interact with customers to understand their needs and provide solutions to their inquiries and concerns.
- Process and input customer orders and receipts, ensuring accuracy and efficiency.
- Adjust complaints concerning billing or service rendered, referring complex issues to designated departments for investigation.
- Generate all related paperwork and necessary information required for customer work orders.
- Coordinate special, last-minute shipping requests with the transportation departments, expediting orders as necessary.
- Trace orders as required and notify customers of any activity concerning their merchandise.
- Assure proper invoicing of accounts by verifying computer-generated invoices.
- Maintain a good working relationship with customers by responding to all inquiries and complaints in a courteous and efficient manner.
- Report customer feedback to management, including any signs of customer dissatisfaction.
- Act as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
- Perform clerical work as required, including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.
- Maintain current and accurate procedure books, which detail the processing requirements for each account.
- Prepare reports concerning customer service activities and perform other customer service and company-related duties as necessary.
- High school diploma or GED (General Education Diploma) equivalency.
- Minimum 6 months related experience and/or training.
- Experience with AS400 operating systems and warehouse management systems preferred.
- PC literate with experience with Microsoft Outlook, Word, and Excel.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
