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Data Network Specialist

3 months ago

Mitchell, South Dakota, United States Vantage Point Solutions Full time

Vantage Point Solutions, a growing and dynamic telecommunications consulting and engineering firm, is seeking a qualified individual to join our team of professionals. We have an immediate opening for a Data Network Specialist at our headquarters in Mitchell, SD.

Responsibilities

Typical duties for this position include:

  • Administration of routers and switches
  • Diagnosing and remediating ISP network problems and managing within a ticketing system
  • Escalate network issues to vendor Technical Assistance Centers (TAC) and collaborate on resolutions
  • Respond to and resolve customer service requests in a prompt, efficient and courteous manner
  • Develop Method of Procedures (MOP), configuration scripts, and supporting documentation for scheduled network maintenance
  • Perform periodic network maintenance including software upgrades, cutovers, intrusive changes, and diagnostics
  • Managing and documenting configuration changes and network architectures with tools including Excel, Word, and Visio
  • Describing technical information to non-technical individuals
  • Continuously monitor industry trends, and applies this knowledge to the position
  • Evaluating networking equipment and software solutions for clients
Candidates should be self-motivated, resourceful, professional, and exhibit good judgement.

Competencies
  • Attention to detail (ie, proofreading, data, communications, etc.)
  • Ability to communicate confidently with both clients and team members
  • Strong written communication across multiple platforms (ie, email, reports, etc.)
  • Proficiency in common Microsoft programs, including Outlook, Word, Excel, Visio, PowerPoint, and Teams
Education & Experience
  • Bachelor's degree in Computer Information Systems, Computer Science or a related field is required. Experience with Cisco and Juniper hardware is a plus, but not required.