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Customer Relations Manager

3 months ago

Cerritos, California, United States Toyota San Diego Full time

**Norm Reeves**

**Customer Relations Manager & GM Assistant**

**Norm Reeves Ford Lincoln - Cerritos, CA - Full Time**

As a Customer Relations Manager and GM Assistant, you directly support the General Manager to create an organized work flow for multiple projects, starting with your own workspace and extending out to the teams work spaces and the companys systems. The role coordinates closely with all department managers to develop and administer a customer relations program designed to build and retain a loyal customer base.

**Who You Are:**

You uphold the companys brand in your personal image and thoughtful actions

You understand guest and employee needs and can communicate clear solutions

You are who the team looks up to, you are honest, and always strive to do the right thing

You make a choice every day to be positive, fun, and find ways to enjoy the experiences you create

You are empathetic, and believe that everyone on your team is important, and everyone should be accountable to the same high standards

You show up every day, ready to lead the team to greater achievements and not simply manage the day-to-day

You are creative, and look for ways each day to continually improve

**What Youll Do:**

Use Microsoft Office frequently, assist the General Manager with routine and urgent administrative tasks

Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted

Assist in addressing all employee needs and concerns in partnership with Human Resources

Coordinates customer follow-up programs

Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors

Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved, and detailed description of resolution

Reviews all post-sale service cases with the service manager once a month

Attends sales, service, and other management meetings

**What We Offer:**

Free training opportunities

Advancement opportunities

Tuition Reimbursement - Up to $2,000 reimbursement within 12-month period

401k with Matching Contribution 25% match on up to $4,000 contribution per year

Paid Time Off and Holidays

Medical (PPO), Dental (PPO & HMO), Vision and complimentary Group Life Insurance

Employee Discounts for Sales, Service and Parts

Employee Referral Bonus Program

Company Partner Discounts

Section 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis)