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Computer Lab Supervisor

3 months ago

Denton, Texas, United States InsideHigherEd Full time

Title: Computer Lab Supervisor

Employee Classification: Computer Lab Supervisor

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-University Library

Department: UNT-University Library-Gen-141000

Job Location: Denton

Salary: Depending on qualifications with a minimum of $42,840.00.

FTE:

Retirement Eligibility:

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at

Department Summary

A wide range of student- and faculty-centered services are the cornerstone of the Libraries' integral role in the University of North Texas community. As the most-used service on campus and an essential component of education and research at the University of North Texas, the Libraries offer access to more than 6 million items (print and digital) along with expert personnel to assist patrons in achieving their academic and scholarly goals. We provide innovative programs and support to enhance the relationship between teaching and learning at the University of North Texas. As the most-used service on campus and an essential component of education and research at the University of North Texas, the Libraries offer access to more than 6 million items (print and digital) along with expert personnel to assist patrons in achieving their academic and scholarly goals.

As the most-used service on campus and an essential component of education and research at the University of North Texas, the Libraries offer access to more than 6 million items (print and digital) along with expert personnel to assist patrons in achieving their academic and scholarly goals. We provide innovative programs and support to enhance the relationship between teaching and learning at the University of North Texas.

We provide innovative programs and support to enhance the relationship between teaching and learning at the University of North Texas. Libraries Technology and Computer Operations (Lib TACO) provides IT solutions and support for the UNT Libraries. This includes staff workstations and software, student computer lab workstations, printing, esports & gaming, design and maintenance of lab facilities, makerspace initiatives, electronic resources, and things yet to come.

The University of North Texas is a student-centered public research university with nearly 40,000 students. A Carnegie-ranked Tier One public research university, UNT is one of the nation's most diverse universities. UNT has been designated as both a Minority Serving Institution and Hispanic Serving Institution and stands committed to equity, diversity, and inclusion in its pursuit of academic excellence. We are big and bold | All About UNT

With 7.5 million people and two international airports, DFW is the fourth-largest metro area in the United States. DFW is racially, ethnically, religiously, and culturally rich and maintains a long-standing commitment to the arts exemplified by local attractions such as the Dallas Arts District and the Fort Worth Cultural District. UNT's proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences. The university also has a generous benefits, leave and perks package.

UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. Want to know more about why you should consider coming to Denton? Check out Discover Denton.

Position Overview

This position is one of a team of supervisors who co-supervise and are responsible the organization and coordination of the daily functions of the Spark a rapidly evolving environment within the library that blends library services with hands on integration of innovation and emerging maker resources to support academic and hobbyist learning at UNT. The Spark contains a 40+ student team with the responsible for staffing multiple locations, events, and outreach. The Spark in Willis is operational 24 hours a day, including weekends, during all long semesters. While the branch locations have hours in line with the building and business demands of the given location. This position maintains the working atmosphere of the service desk and makerspace including customer service, circulation services, equipment and supplies. Knowledge of library functions and duties such as collection maintenance and preservation, website maintenance and basic to advanced troubleshooting of technology and specialized equipment will be expected. Works with co-supervisors, library staff, UNT campus support units and the management team for complex problem solving and upgrade recommendations.

Minimum Qualifications

Bachelor's Degree in related field and one year of related computer experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

This position requires extensive management skills and computer experience. Prior experience with specific systems, equipment and software may be specified as needed by department. Knowledge of computer software and hardware commonly used in the computer lab including operating systems. Ability to operate computer keyboards and to install computer hardware. Ability to train and supervise student employees. Ability to communicate clearly both verbally and in writing. Ability to setting priorities and moving several tasks forward simultaneously.

Preferred Qualifications

Experience supervising a team with diverse goals, team dynamics, as well as coordinating a shared workspace
Developing and maintaining accurate and quality consistent training standards
Curriculum development experience
Proven customer service experience
Maker mindset – comfort with taking educated risks, excitement to pilot new ideas, research best practices, and reflect on the experience for continuous improvement
Prior experience enforcing and applying safety standards
Prior experience creating with digital and fabrication technologies
Ability to quickly learn new pieces of technology, including digital fabrication equipment and design software
Strong communication skills with the ability to express ideas clearly through various methods including: written, oral, web, video, and social media
Experience taking a leadership role in teams, demonstrates an open, collaborative leadership style
An effective collaborator, team builder, and instructor who is skilled at leveraging the talents of others and solving problems.
Ability to plan and carry out complex schedules for program areas of different sizes.
Ability to take the initiative, work independently, and troubleshoot in a fast paced, work environment
Strong organizational and time management skills

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleague develop these preferred skills.

Required License/Registration/Certifications

Job Duties:

  • This position is responsible the organization and coordination of the daily functions of the Spark with a focus on the technology and specialized hardware. Is second tier support for all specialized hardware in all Spark locations. As part of the supervisory team for the Spark responsible for oversite of the parttime staff including, hiring, training, and development as is appropriate.
  • This position will work closely with several distinct teams to determine technical changes to the Spark and assists with implementation of any upgrades/updates, while ensuring technology meets operational needs.
  • This position maintains accurate inventory records and assists forecasting endpoint replacement/support life cycles.
  • All responsibilities are inclusive of proactively seeking out issues, resolutions, new approaches to procedures.
  • Ensures that documentation is kept up to date for the Spark. Updating policies and procedures to up to date

Work Schedule:

1pm-9pm T-R, 11-7 F/Sat some nights and weekends/on call as needed

Driving University Vehicle:

Yes

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a resume, a cover letter and a list of three professional references with their online application.

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.