Customer Support Engineer

2 weeks ago


Reston, Virginia, United States Insight Global Full time
Job Title: Customer Support Engineer

An employer is seeking a skilled Customer Support Engineer in the Reston, VA or Redmond, WA region. This position plays a vital role in the continuous improvement of online services for diverse customers.

  • Diagnose client server issues and collaborate with customers and internal teams to handle high-priority outage situations.
  • Drive technical and procedural enhancements.
  • Identify and address customer dissatisfaction in real-time with professionalism and data-driven conflict management.
  • Draft and share root-cause analyses for customer-reported incidents.
  • Evaluate support needs and prepare to assist new or updated features.

If you are passionate about providing exceptional customer experiences, collaborating with various service engineering teams, and are enthusiastic about enhancing service operations, this role is tailored for you.

It is essential for all candidates to possess an active Top Secret SCI with Full Scope Polygraph.

We are a company dedicated to fostering diverse and inclusive workplaces where individuals can freely express their true selves each day. We strongly believe in equal employment opportunities for all.

Skills and Requirements:

  • 2-3 years' experience as a Systems Administrator.
  • Proficiency in Windows-based tools.
  • Expertise in network troubleshooting utilizing DNS, TCP/IP, Browser Tracing, or Fiddler.
  • Comprehensive understanding of client service architecture.
  • Experience in replicating customer issues and documenting precise reproduction steps.
  • Proven ability to diagnose faults in complex online services.
  • Effective communication with customers and partners.
  • Strong empathy towards customers and a keen focus on customer satisfaction.
  • Quick grasp of customer scenarios and application of knowledge to reported issues.
  • Availability for 24x7x365 shifts on site.
  • Active TS SCI with Full Scope Polygraph.
  • Microsoft or Office 365 certifications.

We are committed to offering reasonable accommodations for applicants with disabilities during the application or recruitment processes. For further information on how we handle your private data, please refer to Insight Global's Workforce Privacy Policy.


  • Linux Support Engineer

    3 months ago


    Reston, Virginia, United States Atechstar Full time

    Key ResponsibilitiesContribute to functional business continuity/transformational projects and customer engagements (both technical and non-technical) delivering key objectives for the OS Function Technical point of escalation to the OS Support and Engineering teams; resolving customer issues working in collaboration with partners across the business as...


  • Reston, Virginia, United States Apex Elite Full time

    Job Description Job Description Our client is looking for experienced Engineers to support their government compliance team based in Reston, Virginia.As an Infrastructure Support Engineer, you will work within a team responsible for all activities associated with designing, deploying and maintaining the global infrastructure supporting our key services and...


  • Reston, Virginia, United States ScienceLogic Full time

    Job Title: Technical Support Engineer (multiple positions)Duties: Provide technical support to ScienceLogic customers by answering telephone calls, replying to emails, and utilize ticketing system in line with departmental measures, with a focus on high quality, accuracy and customer satisfaction. Assist Client with Licensing issues during installation. Help...


  • Reston, Virginia, United States ScienceLogic Full time

    Job Title: Technical Support Engineer (multiple positions)Duties: Provide technical support to ScienceLogic customers by answering telephone calls, replying to emails, and utilize ticketing system in line with departmental measures, with a focus on high quality, accuracy and customer satisfaction. Assist Client with Licensing issues during installation. Help...


  • Reston, Virginia, United States Atechstar Full time

    Looking for Software Support Engineer with 1+ year of experience. Skills Required Unix SQL PL/SQL Programming Language - C C++ Java Power builder Oracle SQL/PL-SQL OS Unix/Linux Prior experience of ensemble CSM & Switch Control applications is preferred Ability to investigate tickets based on tables data and apply data patches to resolve customer issues with...


  • Reston, Virginia, United States Atechstar Full time

    Looking for Software Support Engineer with 1+ year of experience. Skills Required Unix SQL PL/SQL Programming Language - C C++ Java Power builder Oracle SQL/PL-SQL OS Unix/Linux Prior experience of ensemble CSM & Switch Control applications is preferred Ability to investigate tickets based on tables data and apply data patches to resolve customer issues with...


  • Reston, Virginia, United States Akkodis Full time

    Job DescriptionJob Description· This is a VIP support position requiring very good technical skills and the ability to manage high demand customers.· Confidence, punctuality, and communication are key for this position and location.· Must have good experience in the industry. this is not a entry level IT role.· Organizing, Planning, Documenting, and...


  • Reston, Virginia, United States Computacenter AG & Co. oHG Full time

    About the role As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. What you'll be doing Perform a complex range of technical work activities either remotely or at customer site to meet...


  • Reston, Virginia, United States Computacenter AG & Co. oHG Full time

    About the role As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. What you'll be doing Perform a complex range of technical work activities either remotely or at customer site to meet...


  • Reston, Virginia, United States Experis Full time

    Our federal client is seeking a Cloud Engineer to join their team. This role is FTE and will be an overnight shift. It also requires an active TS/SCI with full-scope poly. Job Title: Cloud EngineerLocation: Reston, VA or Redmond, WAPay Range: $100k-$110k (10% differential for overnight shift) What's the Job?Serve as a part of the incident management team in...


  • Reston, Virginia, United States E-volve Technology Systems Full time

    Customer Support Analyst Reston, VA 20190 Security Clearance Requirement: TS/SCI CI Poly Location Note: On-Site Support Required Position Description: E-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will provide support, analysis, research,...


  • Reston, Virginia, United States E-volve Technology Systems, Inc. Full time

    Job DescriptionJob DescriptionCustomer Support AnalystReston, VA 20190Security Clearance Requirement: TS/SCI CI PolyLocation Note: On-Site Support RequiredPosition Description:E-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will provide...


  • Reston, Virginia, United States Qbase Full time

    Systems Support Engineer - Senior Level Clearance: Must possess an active TS/SCI Security Clearance (US Citizenship required) Location: Reston, VA (Hybrid model) Travel: Up to 30% local to DC metro area As a Finch AI IT Systems Support Engineer - Senior, you will play a pivotal role in shaping the future of information interaction. We value expertise in...


  • Reston, Virginia, United States META Full time

    The Edge & Network Services (ENS) team at Meta is seeking passionate individuals to help us tackle the unique challenges and opportunities we face while contributing to our mission of connecting the world. This global team offers a unique career opportunity to work with cutting-edge network infrastructure technologies and talented engineers solving complex...


  • Reston, Virginia, United States Raul V. Bravo & Assoc. Full time

    ENGINEERING-Rail Project Support Engineer. F/T for Raul V. Bravo & Assoc. Reston, VA Develop & review tech specifications for new, upgraded & overhauled rail vehicle equipment & systems.Email resume:careers@ job code PNWP.


  • Reston, Virginia, United States Meta Inc Full time

    Job Title: Network Engineer - Edge & Network Services OperationsCompany: MetaSummary:Meta is looking for a proactive leader with strong technical and operational skills to join the Edge & Network Service (ENS) Operations team. As part of this role, you will manage a group of vendors and drive efforts to enhance reliability, efficiency, and risk management in...

  • Support and Tools

    2 weeks ago


    Reston, Virginia, United States Fannie Mae Full time

    Job Description As a valued colleague on our team, you will act as a team lead in the designing, producing, testing, or implementing software, technology, or processes, as well as lead processes for creating and maintaining IT architecture, large scale data stores, and cloud-based systems. THE IMPACT YOU WILL MAKE The Support and Tools - Software...


  • Reston, Virginia, United States Trellix Full time

    Customer Success Manager for customers in the Nordics, Benelux and UKISoftware Development Engineer in TestNew Business Enterprise Inside Sales RepIT Workday AnalystCustomer Success ManagerEnterprise Account Manager PolandCustomer Success ManagerSenior Sales EngineerCommercial Account Manager-N&ERFP Content SpecialistRenewal Account ManagerUX...

  • Systems Engineer

    2 weeks ago


    Reston, Virginia, United States BAE Systems USA Full time

    **Job Description** BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the...

  • Systems Engineer SETA

    2 weeks ago


    Reston, Virginia, United States SAIC Full time

    SAIC has an immediate opening for a highly motivated Systems Engineer/SETA In this role you will support the customer's engineering efforts, working across multiple projects to ensure mission success. The candidate will coordinate with other contractor project leads, and with customer leadership in both the engineering and operations organizations, to ensure...