Current jobs related to Technical Support Engineer - Reston, Virginia - ScienceLogic
-
Technical Support Engineer
2 days ago
Reston, Virginia, United States Palo Alto Networks Full timeAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security...
-
Technical Support Engineer
1 week ago
Reston, Virginia, United States Palo Alto Networks Full timeAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security...
-
Technical Support Specialist
3 hours ago
Reston, Virginia, United States Pfeiffer Vacuum Full timeJob SummaryThe Technical Support Engineer/Vacuum Technology Trainer will provide technical expertise and training for both basic and high vacuum solutions. This pre and post sales support is provided to field service engineers, service technicians, sales engineers, in-house sales and company customers who are diagnosing, troubleshooting, testing and...
-
Technical Support Specialist
1 week ago
Reston, Virginia, United States CELLINK Full timeJob Summary:CELLINK is seeking a highly skilled Technical Support Specialist to join our After Market Support team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their bioprinting equipment is running smoothly and efficiently.Key Responsibilities:Provide high-level technical...
-
Technical Content Specialist
5 days ago
Reston, Virginia, United States Source One Technical Solutions Full timeJob Summary:We are seeking a highly skilled Technical Writer to join our team at Source One Technical Solutions. As a Technical Writer, you will be responsible for creating complex technical written communications used for projects assigned to our department.Key Responsibilities:Prepare work to be accomplished by reviewing delivery schedules and prioritizing...
-
ESS Technical Solutions Engineer
6 days ago
Reston, Virginia, United States Sungrow Power Supply Co., Ltd. Full timeJob Description:This role is responsible for delivering technical solutions for the pre-sale stage of ESS projects, including technical proposal, preliminary design, value engineering, documentation management, and compliance assurance. The successful candidate will provide technical support to the execution phase of the project, such as system commissioning...
-
Substation Design Engineer
6 days ago
Reston, Virginia, United States Advantage Technical Full timeKey Responsibilities:Apply advanced electrical engineering principles to design and analyze high-voltage substation facilities.Lead multi-disciplinary project teams, collaborating closely with senior engineers and designers to deliver high-quality results.Prepare detailed engineering drawings, including layouts, general arrangements, and plans for major...
-
Substation Design Engineer
7 days ago
Reston, Virginia, United States Advantage Technical Full timeKey Responsibilities:Apply advanced electrical engineering principles to design and analyze high-voltage substation facilities.Lead multi-disciplinary project teams, collaborating closely with senior engineers and designers to deliver high-quality results.Prepare detailed engineering drawings, including layouts, general arrangements, and plans for major...
-
Technical Solutions Engineer
6 days ago
Reston, Virginia, United States Arista Networks Full timeAbout the RoleArista Networks is a leader in data-driven, client-to-cloud networking for large data center, campus, and routing environments. We're driven by innovation and leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge.Key ResponsibilitiesProvide...
-
Product Development Engineer
5 days ago
Reston, Virginia, United States Rise Technical Full timeAbout the RoleWe are seeking a highly skilled Product Engineer to join our team at Rise Technical Recruitment. As a Product Engineer, you will be responsible for owning the whole process for new and existing products, working directly with clients to understand their needs and specifications, and being involved across design, CNC Machining, Castings, and...
-
Technical Support Specialist
13 hours ago
Reston, Virginia, United States Kuhn North America, Inc. Full timeThe Electronics Applications Expert at Kuhn North America, Inc. serves as the technical authority for electronics in our products, providing expert assistance to the aftermarket group in resolving customer inquiries.Key ResponsibilitiesProvide technical expertise for all after-sale service issues involving electronic components for Kuhn product lines,...
-
Product Development Engineer
6 days ago
Reston, Virginia, United States Rise Technical Full timeDesign and Development Opportunity$90k-$110k + Training + Progression + Health + Dental + Life Insurance + PTO + 401kDover, New Hampshire (commutable from: surrounding areas)We are seeking an experienced Design Engineer to join our expanding team, where you will have the opportunity to develop your skills and experience in designing and developing specialist...
-
Process Engineer IV
5 days ago
Reston, Virginia, United States Adepto Technical Recruitment Limited Full timeJoin Our Team as a Process Engineer IVThis is an exciting opportunity to work for a leading chemicals business, one of the world's largest and fastest-growing companies. With 69 manufacturing sites worldwide and over 16,000 professionals across 130 countries, we offer a unique chance to be part of a global team.Location Requirements:Candidates must be...
-
Building Engineer I
2 weeks ago
Reston, Virginia, United States Comstock Holding Companies, Inc. Full timeJob Summary:We are seeking a highly skilled Building Engineer to join our team at Comstock Holding Companies, Inc. As a key member of our organization, you will be responsible for providing technical expertise in building design, construction, and property management.Key Responsibilities:Develop and implement building design and construction plansConduct...
-
Principal Systems Engineer
2 weeks ago
Reston, Virginia, United States Castalia Systems Full timeJob OverviewCastalia Systems is seeking a highly skilled Senior Systems Engineer to join our team in support of our IC customer. As a Senior Systems Engineer, you will provide engineering support of complex processing capabilities in support of national security.Key ResponsibilitiesAdvise on tasking of various Special Technical CollectionsUtilize established...
-
Technical Operations Specialist
3 hours ago
Reston, Virginia, United States Source One Technical Solutions Full timeJob Title: Technical Operations Process SpecialistSource One Technical Solutions is seeking a highly skilled Technical Operations Process Specialist to join our team in Athens, GA. As a key member of our operations team, you will be responsible for providing technical support and expertise to ensure the smooth operation of our manufacturing processes.Key...
-
Technical Support Manager
6 days ago
Reston, Virginia, United States KWI Full timeTechnical Support ManagerAbout the RoleWe are seeking a highly skilled Technical Support Manager to join our team at KWI. As a Technical Support Manager, you will be responsible for leading our technical support teams, ensuring that our customers receive the highest level of service and support.Key ResponsibilitiesLead and manage technical support teams to...
-
Software Engineer
2 weeks ago
Reston, Virginia, United States Technical Staffing Full timeJob DescriptionWe are seeking a highly skilled Java Software Developer to join our team at Technical Staffing. As a member of our development team, you will be responsible for designing, developing, and maintaining web-based applications that analyze big data and visualize the results in multiple dimensions and views.Key Responsibilities:Develop and...
-
Senior Systems Engineer
2 weeks ago
Reston, Virginia, United States Castalia Systems Full timeJob DescriptionJob Type: Full-TimeClearance: TS/SCI W/CI polyMust be a U.S. CitizenBenefits: Medical, dental, and vision coverage, 401k matching, generous PTO, paid holidays, professional training opportunities, and even pet insurance to ensure your furry friends are cared for too.Job SummaryA Senior Systems Engineer – Special Technical Collections will...
-
ElasticSearch Systems Engineer
4 days ago
Reston, Virginia, United States Acclaim Technical Services Full timeAbout the RoleWe are seeking a highly skilled ElasticSearch Systems Engineer to join our Mission Technology and Solutions Division in Reston, Virginia. As a key member of our Agile team, you will provide support for a large enterprise ElasticSearch deployment in a DevSecOps environment.Key ResponsibilitiesMaintain and optimize Elasticsearch clusters in a...
Technical Support Engineer
4 months ago
Job Title: Technical Support Engineer (multiple positions)
Duties:
Provide technical support to ScienceLogic customers by answering telephone calls, replying to emails, and utilize ticketing system in line with departmental measures, with a focus on high quality, accuracy and customer satisfaction. Assist Client with Licensing issues during installation. Help customers with DRBD configuration and troubleshoot issues when it gets out of sync. Document and record all activity and communication with customers according to departmental standards of quality. Use Salesforce Service Cloud to record all activity in the department's ticketing system, updating cases within SLA guidelines so progress can be tracked with each customer's incident. Troubleshoot Linux Operating systems and performance using Linux tools like TOP, ps, df commands to monitor file system performance to make sure that file systems does not exceed capacity. Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances which includes the installation of Oracle RHEL, MariaDB. Assist clients with configuring ScienceLogic SL1 platform to monitor the availability and performance of Docker containers. Using TCP/IP knowledge to configure the network configuration for communication between the appliances. Upgrade and patching Client systems with knowledge of YUM, RPM. Use JIRA system to coordinate with Engineering on product issues including design, features, and defects. Use Ateam and Service cloud to monitor SaaS platforms to assist on issues related to ScienceLogic SL1 features such as Data Pull, DRDB replication problems, Linux filesystem thresholds, ScienceLogic SL1 backups, etc. Review cases for technical complexity and make recommendations to team members with regards escalation according to departmental Best Practice. Use and create knowledgebase articles based In Salesforce Community on new product information, support incidents, and/or common or critical issues. Telecommuting Permitted.
Requirements:
Master's degree in Computer Science or Engineering or related field and one (1) years of experience in the job offered or in a related occupation.
Experience must include 12 months of experience in the following:
- Designing and developing QA documentation (Test Cases/Test scenarios) from business and functional requirements.
- Writing test cases for checking the populated data correctly into fact and dimension tables.
- Performing regular system walkthroughs and inspection meetings to understand the business rules and system operation flows
- Creating and updating test scenarios, test plans, and test cases according to use case and design requirements.
- Identifying and documenting defects to ensure applications functionality generated bug reports and submitted test report.
About ScienceLogic
ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.
Contact: Email resume to: Ref: Job Req Job Req must be included in resume, cover letter, and subject line.