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Customer Service Office Coordinator

3 months ago

Weirton, West Virginia, United States Window World Full time
Benefits:
  • Paid Holidays
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
Office Coordinator/Customer Service

Window World seeks energetic and customer centric individual to fill role of Admin Coordinator at our Weirton Window World location. Join the Moran family and their team to help create a lifelong experience for our customers. The Moran family and their group of seven Window World locations offers you a family culture where you will feel right at home. Get training and ongoing support to help you grow in your position
  • Monetary incentives based on attendance and measurables
  • 90 day re-evaluation of starting wage
  • Group team building quarterly meet-ups
  • Weekly meet ups with your team to talk about ideas, issues, and solutions
  • Yearly family picnics/parties to meet all our 7 store's team members
Job Responsibilities:
  • Handle inbound and outbound calls using proper phone etiquette.
  • Maintain a well-organized and professional workspace.
  • Maintain strong knowledge of products, policies, and services of the organization.
  • Meet and greet walk in customers. Transfer customer to our Scheduling Department to set up a free, in-home estimate.
  • Receive new contracts from the Sales Department and entering data into Window World's CRM program and QuickBooks
  • Accurately create and update customer accounts and input records of customer interactions into CRM.
  • Schedule appointments with both customers and Window World team.
  • Manage communication between customers and installation teams
  • Receiving payments after the project is completed and entering data into Window World's CRM program and QuickBooks
  • Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
Qualifications:
  • Pleasant personality with energetic spirit
  • Prior customer service experience is essential
  • Prior data entry skills are preferred
  • Strong attention to detail
  • Ability to learn and adapt quickly
  • Strong math skills
Compensation: $15.00 per hour

Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, "Superior Products, Professionally Installed, at a Guaranteed Low Price."

Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America's largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

Each locally owned and operated Window World sells custom products in customers' homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World's professional and honest sales process as well as top-notch product installations and service, all from a single company.

Become a part of America's leading exterior remodeling company. We're doing the right things, the right way, and we invite you to click the link and apply online today.