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Customer Service Representative

3 months ago


Wayne, Pennsylvania, United States Innova Solutions Full time

Innova Solutions is immediately hiring a Customer Service Representative.

Position type: Full-time- Contract

Duration: 06+ Months (Hybrid)

Location: Wayne, PA 19087

As a Customer Service Representative, you will:

Job Description:


• Customer Service Representative's main function is to provide excellent customer service by ensuring that customers' inquiries via the phone are answered appropriately and timely.


• Responsibilities that are an outcome of this service may include processing payments made by phone, updating and maintaining customer accounts and providing appropriate information to vendors.

The ideal candidate will have:


• Provides customer service via the telephone.


• Proactively contact customers via phone or email to soliciting and enrolling customers into direct debit and email invoicing


• Build and maintain relationships with vendors and/or lessees


• Direct debit ACH Account Maintenance Processes maintenance journal requests.


• Answers incoming customer calls Processes address changes.


• Processes requests for lease documentation and fee waiver requests.


• Performs account audits and reconciliation.


• Processes insurance cancellation requests and payments by phone.


• Adjusts grace periods Adds purchase order numbers Adjusts due dates Process outside vendor requests.


• Completes credit reference requests Processes lease assignment requests Processes tax requests, as appropriate.

Essentials:


• High School Diploma and some college preferred.


• Experience: 0-2 years of customer service experience


• Some experience within a telephone call center.


• Experience within the financial services industry preferred. Technical/Functional skills and knowledge.


• Excellent verbal and written communication skills.


• Understanding and ability to perform basic math functions.


• Knowledge of the leasing industry preferred.


• Basic PC skills and familiarity with Microsoft Office.

Competencies: Relationship Building Communication Teamwork and Cooperation Achievement Orientation Information Seeking Analytical Thinking Flexibility Self Confidence

Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.