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Guest Service Ambassador

4 months ago

Springfield, Massachusetts, United States Baystate Health Full time
Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Part Time Guest Service Ambassador to join our Food and Nutrition Services team in Springfield, MA

SCHEDULE:
Part Time, 2nd shift, 20 hours/weekHours: Between 3:30-4:00PM-7:30-8:00PMRotating days and weekends required

LOCATION :


Baystate Main CampusSpringfield, MATHE ADVANTAGES OF WORKING WITH BAYSTATEExcellent Compensation High-quality, low-cost medical, dental and vision insuranceGenerous PTO up to 25 days in the first year, with scheduled earned increasesContinuing education support and reimbursementFarm Share Memberships403b retirement company match & annual company contribution increase based on years of serviceFree money coach advice from a certified professionalWellbeing programs that include but are not limited to mental, physical, and financial healthPet, home, auto and personal insuranceLife insuranceReimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much moreWellbeing programs that include but are not limited to mental, physical, and financial healthBaystate Health, western Massachusetts only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement.

We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care.

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff.

We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.

QUALIFICATIONS:


Experience in hospitality industry preferred but not required1-2 years experience in customer serviceAbility to work rotating days, including weekends and holidaysAbility to multitaskWe strive to be the place where we can help you build the career you deserve apply today YOU belong at BaystateOUR COMPENSATION PHILOSOPHYWe offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees.

The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors.

This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

The Guest Service Ambassador (GSA) facilitates patient meal and snack selections, assembles and delivers patient meals in an established timeframe with an emphasis on customer service.

GSA's provides guidance to patients and family members to select foods that are in compliance with Medical Nutrition Therapy (MNT) orders.

GSA's provide support for nursing and Clinical Nutrition Team and facilitate intra and inter department communication to provide quality patient care and enhance patient satisfaction.

GSA's may also assist with inventory of stock items for the tray assembly areas.

Job Responsibilities :
1)

Assesses patients for appropriateness for food selections.2) Assist patients and family with meal selections when indicated.3) Provides guidance and encourages patients and/or family to select foods that meet MNT orders. Recommends alternatives. Confirms MNT orders and allergies in CIS and CBORD systems.4) Communicates consistent food choice and/or intake problems to Clinical Nutrition Team and nursing.5) Accurately assembles patient snacks and meal trays that are in compliance with diet orders and food allergies.6) Delivers meals, snacks and supplements to patients. Coordinates meal delivery with nursing for patients on points of care.7) Uses dual identifiers when delivering trays and snacks.8) Ensures completeness and accuracy of tray and assists patients with tray set up when needed.9) Practices clean in, clean out.10) Records supplement, fluid and meal intake. Records calorie count when ordered.11) Reports patient snack/meal problems to Supervisor or Liaison.12) Stock and refill cold and dry storage supplies for patient tray assembly and back up areas.13) Practices safe food handling including maintaining appropriate food temperature, hand washing and personal hygiene.14) Accurately processes Commissary orders to maintain par level for tray line food items.15) Accurately assembles patient snacks in compliance with diet orders and food allergies.16) Accurately performs tray tracking.17) Practices First in, First out.18) Delivers meals and snacks to units independentlyBaystate Health is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Baystate Health (BH) is one of New Englands leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England.

With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years.

With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.

4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:
Baystate Medical Center in SpringfieldBaystate Childrens Hospital (located at Baystate Medical Center)Baystate Franklin Medical Center in Greenfield#J-18808-Ljbffr