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Senior Business Operations Manager
3 months ago
Responsible for the daily operations of all non-market activities of single or multi-location markets. Administers policies and procedures by performing essential job duties personally or through subordinate personnel. Responsible for the management of the market's functional operating activities to include Facilities Management, Finance, Accounting, Human Resources, Information Services, and Administrative Sales Support.
Responsibilities
- Develop short and long-term objectives for single or multi-location markets.
- Prepare annual budgets based on short and long-term market objectives.
- Directs and coordinates activities of others to accomplish objectives.
- Consults local management to evaluate accomplishments and discuss required changes in objectives resulting from current status and conditions.
- Analyzes sales activities, revenue and expenses, operational practices, and forecast data to determine progress toward stated objectives.
- Directs accounting activities within the market to ensure proper maintenance of transactions to include accounts payable, accounts receivable, balance sheets, and profit and loss statements.
- Prepare and analyze monthly and annual financial reports detailing assets, liabilities, and capital for review with upper management.
- Continuous review of process improvement plan for operating procedures to ensure optimum operational effectiveness.
- Ensures that all deal documentation is obtained and secured in compliance with company established requirements.
- Ensures that all sales commissions and fees are processed according to standard company policies and procedures and state regulations. Provides written status reports to all salespeople regarding the recording and tracking of their commissions, expenses, and recoveries.
- Tracks and monitors all compliance related documents, ensuring that all Salespeople and revenue producing professionals are properly licensed and within company compliance requirements at all times.
- Develops and maintains relationships with local and national vendors to ensure that market receives the highest level of service, is kept abreast of new products and services in the market, and is able to retain the best possible pricing.
- Oversight of tracking and monitoring all exclusive listings to ensure that each listing has an established marketing budget.
- Assists, as needed, with marketing programs to include; advertising, signage, and client entertainment in agreement with the market's objectives.
- Ensures that all products created or purchased are in accordance with corporate identity standards.
- Responsible for recruiting, interviewing and employee selection as well as performance reviews and terminations.
- Plans and conducts new employee orientations to foster a positive attitude toward company objectives.
- Maintain records of personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and ensure that salespeople are properly licensed.
- Prepare employee contracts, offer letters, separation notices, and related documentation.
- Ensures that all market activities and operations are carried out in compliance with company policy and procedures, and with local, state, and federal regulations and laws governing business operations.
- May perform other duties as assigned
- Bachelor's degree
- Minimum of 8-10 years related experience
- Previous supervisory or management experience required
- Strong leadership background
- Ability to solve problems quickly and efficiently
- Excellent analytical and communication skills
