Dispatcher

2 weeks ago

Forest Hills, New York, United States SCI Shared Resources LLC Full time
Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center.

Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.


JOB RESPONSIBILITIES
Dispatching/Paperwork

Provides consistent support by dispatching resources to meet the needs of client families

Receives first call information and initiates the resources required for dispatch

Processes removal paperwork

Assists with recording keeping of embalming documentation as required

Ensures that vehicles and associates are dispatched in accordance with company standards

Dispatch services may include:
Removals

Visitations

Transfers of casketed decedent and/or remains to final dispositions

Decedent memorial services

Scheduling

Schedules activities for both the internal staff as well as market locations

Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

Removals

Visitations

Transfers of casketed decedent and/or remains to final dispositions

Decedent memorial services

Maintains in-house scheduling of location resources

Schedules sufficient resources to meet market commitments

Customer Service

Demonstrates a commitment to internal and external customer service while serving the Company's families exceptionally well

Builds and maintains strong relationships by promoting a team atmosphere

Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding

Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

Takes and places orders for necessary supplies

Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required

Order additional general supplies at the direction of the location management.

Performs other duties as directed by management

MINIMUM REQUIREMENTS
Education

High school diploma or GED equivalent

Licenses

Current valid driver's license may be required

Experience

Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities

Knowledge of the company's service promise, services, capabilities, policies procedures and practices to effectively manage various location needs

Ability to resolve issues in accordance with company goals and objectives

Excellent communication skills and interpersonal skills

Ability to prioritize and organize effectively with a keen sense to detail

Ability to work in a fast paced, high pressure environment

Ability to multi-task using multiple software programs simultaneously

Ability to communicate with associates, customers, supplies in person or by phone

Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn

Good driving record

Pay:
$20.00

Benefits:
Medical Dental Vision Flexible Spending Accounts (health care and dependent care) Health Savings Account with Company Contribution Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match Employee Assistance Program

Postal Code: 11375

Category (Portal Searching): Operations

Job Location:
US-NY - Forest Hills

Job Profile ID:
F00211

Time Type:
Full time

Location Name:
Forest Park Chapel - Riverside Memorial Chapel - Boulevard Riverside Chapels and I J Morris Funeral Directors

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