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Dispatcher

4 months ago

Forest Hill, United States Forest Hill, Maryland Full time
Job DescriptionJob Description

Overview

Blue Dot Services of Maryland is seeking a few INCREDIBLE people to join our Dispatch Team in BelAir. The candidates we want to speak with set the standard for EXCEPTIONAL Customer Support and Quality Assurance.


Responsibilities

The strong multi-tasker we select will answer customer calls within a busy office setting and schedule technician appointments for jobs. In addition to entering customer data into a computer, this professional will provide feedback to customers regarding service queries, and make outbound calls to customers to schedule appointments for maintenance agreements.


Qualifications

What You Need to Succeed and Grow with the Pros

Required Credentials:

  • One or more years of experience as a dispatcher.
  • Ability to thrive in a fast-paced environment.
  • A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices.
  • Excellent organizational skills and the ability to coordinate multiple appointments.
  • Demonstrated listening, written/verbal communication, and interpersonal skills.
  • Proven ability to meet and exceed set goals.
  • Experience gathering customer information and keying it into a computer.
  • High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
  • Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
  • Knowledge of the local geographic territory.
  • Willingness and ability to work evenings and weekends.

Preferred Credentials:

  • Experience in the area of customer service and/or a related service line.

How We Reward Your Professionalism

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). Part-time employees receive competitive pay, comprehensive paid training, and 401(k) with company match. In addition, all employees are invited to participate in our commitment to community outreach, including our extensive support as the Official Global Partner for the Night to Shine prom initiative for special-needs students, sponsored by the Tim Tebow Foundation™.

Apply Your Skills to the Best in the Business.

Join our winning team and apply today

All candidates are required to undergo pre-employment drug screen and employment background checks.

Blue Dot is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.