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Dispatcher

4 months ago

North Hills, United States PRN Ambulance Full time

**PRN** **Ambulance **is hiring a **full-time Dispatcher** for our busy ambulance operations in SoCal. Pay rate is** $19.00/hr**.

There is a $3.00/hr differential for night shift.

PRN Ambulance is the premier provider of comprehensive medical transport services in Los Angeles. With a customer-friendly vision and cutting-edge technological solutions, PRN Ambulance has an aggressive and strategic growth plan, and we are looking to bring on a committed and qualified Dispatcher for our **North Hills station**.

**Primary functions of the Dispatcher**:

- Promptly answer, evaluate and prioritize incoming requests for service while communicating effectively with all callers
- Demonstrate the ability to professionally “control” difficult interactions and effectively direct the flow of the conversation
- Demonstrate exceptional customer service skills with both internal and external customers
- Maintain a calm and professional demeanor
- Excellent Customer Service, Verbal, Written and Interpersonal communication skills
- Simultaneously document all phone and radio transactions using a computer aided dispatch (CAD) program
- Operate multi-line computerized phone system as well as radio communication equipment
- Demonstrate familiarity with Company service areas and medical facilities
- Possess exceptional knowledge of service area geography, roadways and traffic patterns
- Deactivate field crews via the radio and CAD System, confirming that all paperwork including items such as DAL, PCR/EPCR, PCSs and FACE sheets are received
- Notifies appropriate management or Pre-Bill team when field crews are missing paperwork
- Assist with troubleshooting an inability to receive paperwork and advise appropriate managerial and/or IT personnel
- Perform other duties as assigned

**Minimum Qualifications**:

- High school diploma or GED
- Current EMT, EMD, or ETC Certification
- Current CPR card
- 35 wpm is required
- Customer service experience strongly preferred
- Multi-line telephone experience strongly preferred
- Ability to communicate clearly and professionally both verbally and in writing
- Proficient in the Microsoft Office Suite

**Physical Requirements**:

- Must be able to sit for an extended period of time and wear a telephone headset
- Requires frequent repetitive hand movements, standing, walking, reaching and grasping
- Must be able to hear and communicate clearly to perform job duties in person and over the telephone
- Adequate vision required to be able to read information from printed sources and computer screens
- Ability to read, write and speak English fluently
- Ability to work under pressure while meeting strict deadlines
- Ability to manage priorities and workflow

**PRN Ambulance Incentives**:

- Paid Time Off
- Holiday Pay
- Medical, Dental and Vision benefits
- 401(k) Retirement Plan with generous company match