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Assistant General Manager

3 months ago

SaintBrieuc, Bretagne, United States Marriott International Inc Full time
Job Description

Position: Operations Management Assistant at Courtyard

JOB SUMMARY
  • Bonus Eligible
Responsible for overseeing all operational aspects to ensure high levels of guest satisfaction, employee morale, financial performance, and revenue growth. Collaborates with the General Manager to develop and execute property-wide strategies in line with brand standards. Fosters relationships with key customers and actively participates in sales activities.

CANDIDATE PROFILE

Educational Background and Experience

• High school diploma or equivalent; 4 years of experience in guest services, front desk, housekeeping, or related roles.

OR

• Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field; 2 years of experience in guest services, front desk, housekeeping, or related roles.

CORE RESPONSIBILITIES

Operations and Finance Oversight

• Ensure adherence to brand standards across all departments.

• Supervise team members to meet brand expectations.

• Manage all property departments effectively.

• Uphold Fair Treatment and Open Door policies.

• Implement and maintain key control protocols.

• Ensure compliance with licensing requirements and safety regulations.

• Manage financial functions and activities, including accounts, payroll, and audits.

• Analyze financial and performance data to guide decision-making.

• Support team in scheduling and staff management.

• Conduct Quality audits in line with company standards.

Team Management and Development

• Support and mentor employees proactively.

• Lead by example and set performance expectations.

• Provide coaching and feedback to supervisors.

• Encourage a culture of continuous improvement.

Enhancing Guest Experience

• Ensure exceptional customer service standards.

• Motivate staff to address guest concerns effectively.

• Anticipate and respond to changing guest needs.

• Help employees exceed guest expectations.

Human Resources Responsibilities

• Ensure thorough orientation for new team members.

• Address employee concerns promptly and effectively.

• Promote diversity and inclusivity in hiring practices.

Other duties as required.

Offered Salary Range: $63,000 to $78,000 annually. In addition, enjoy a comprehensive benefits package including healthcare, retirement savings, paid time off, and more.

About Courtyard

Join the Courtyard team dedicated to enhancing the traveler experience. Be part of a dynamic global brand under Marriott International, committed to fostering an inclusive and diverse work environment. Experience growth, teamwork, and fun while delivering exceptional service to guests.