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Virtual Technical Support Representative
4 months ago
Brinks HomeTM is a leader in the smart home and residential security industries. Our teams are committed to working together to provide a best-in-class experience for each other, and for the more than 1 million people we protect in the continental U.S., Canada, and Puerto Rico.
We are currently seeking a determined and dynamic Virtual Technical Support.
As an Virtual Technical Support Representative, a typical day may include:
The Virtual tech Rep assists customers with complex security alarm issues and helps program automated items such as thermostats, door locks, sensors, light modules, and key fobs. Also troubleshoots issues with the security system in order to resolve any issue without rolling truck. Ideal representatives have a customer first mindset and will always successfully resolve the customers issues while keeping the best interests of the company and customer in mind.
What you'll do:
- Provides audio and visual support to customers technical issues by identifying the problem, researching answers, and guiding the customer step-by-step through corrective measures for a one-call resolution.
- Helps customers with the troubleshooting of cameras, battery replacements, Wi-Fi, and other security components.
- Provides recommendations on upgrades to the customer's current home security system.
- Assigns technicians to visits a customer's home if their current issue cannot be resolved over the phone.
- Reduce truck rolls by providing customers with virtual assistance
- Proactively work to assist others in achieving the organizations objectives.
What you bring to the table:
- At least 1 year of field experience as a service technician.
- HS diploma
What we offer:
- Medical, Dental, 401K, Voluntary Life Insurance, Paid Time Off, Short- and Long-term disability, Maternity and Paternity leave, Employee Referral Program, Employee Resource Groups
What we stand for:
- Service
- Accountability
- Customer Focus
- Growth
- Integrity
For more information about our core values and beliefs, visit
Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
