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On-Site Medical Call-Center Specialist

3 months ago


Albuquerque, New Mexico, United States DCI Donor Services Full time
DCI Donor Services

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families.

This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation.

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list.

Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services.

We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients.

By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion.

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Effectively captures medical information accurately and completely into donor management software.
Facilitates the donation process through coordination and communication with donor families and medical personnel.

This position will be assigned on a rotating 12-hour schedule assigned to the night shift (6:00pm - 6:30am) or day shift (6:00am-6:30pm).

This position will require training during day shift.

A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification
~1+ years in a health-care related position including use of medical terminology.
~ Working knowledge of computers and Microsoft Office applications.
~ Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
~Company provided term life, AD&D, and long-term disability insurance
~ Supplemental insurance benefits such as accident coverage and short-term disability
~ Cell phone discounts through Verizon

New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail.

Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.
24 Hourly Wage