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Call Center Operator

2 months ago

Albuquerque, New Mexico, United States Medical and Commercial Communications Full time
Job Description

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Medical and Commercial Communications. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering calls in a professional and pleasant manner, and dispatching calls according to our clients' written procedures.

Key Responsibilities:

  • Answer Calls: Respond to incoming calls in a timely and professional manner, providing accurate and helpful information to our clients.
  • Dispatch Calls: Dispatch calls according to our clients' written procedures, ensuring that all calls are handled efficiently and effectively.
  • Follow Up: Follow up on all dispatched messages, ensuring that all calls are resolved to the satisfaction of our clients.
  • Additional Duties: Perform any additional duties as delegated by management, including but not limited to, data entry, filing, and other administrative tasks.

Requirements:

  • Typing Skills: 45 wpm typing skills are required.
  • Customer Service Skills: Excellent customer service skills and knowledge are essential.
  • Active Listening: Strong active listening skills are required to ensure that all calls are handled efficiently and effectively.
  • Problem Solving Skills: Problem solving skills are essential to resolve any issues that may arise during calls.
  • Multi-Tasking: Ability to effectively multi-task and handle multiple calls simultaneously.
  • Attention to Detail: Attention to detail is essential to ensure that all calls are handled accurately and efficiently.
  • Communication Skills: Exceptional verbal and written communication skills are required to communicate effectively with our clients and other team members.
  • Technology Skills: Proficiency with technology, including computers, software applications, and phone systems is essential.

Benefits:

  • Health Insurance: Health insurance is available after a 60-day introductory period.
  • Dental Insurance: Dental insurance is available after a 60-day introductory period.
  • Paid Time Off: Paid time off is available.