Call Center Specialist

2 weeks ago


Albuquerque, New Mexico, United States Nusenda Full time

About Nusenda Credit Union

Nusenda Credit Union is a member-owned financial institution dedicated to providing exceptional service and creating a positive impact in the lives of our members and the communities we serve. Our mission is to help our members achieve their financial goals while fostering a culture of diversity, equity, and inclusion.

Job Summary

We are seeking a highly skilled and customer-focused Call Center Representative to join our team. As a key member of our contact center, you will be responsible for providing top-notch service to our members and potential members via phone calls. Your primary goal will be to resolve issues, answer questions, and educate members on our products and services that meet their financial needs.

Key Responsibilities

  • Provide exceptional customer service to members and potential members via phone calls, ensuring a positive and personalized experience.
  • Resolve issues and answer questions regarding our services and products, involving management when necessary.
  • Maintain compliance with regulations, policies, controls, and security procedures.
  • Utilize strong organizational and analytical skills to manage multiple tasks and priorities.
  • Stay up-to-date on all internal systems and Microsoft Office applications.
  • Develop and maintain a deep understanding of our products and services to effectively cross-sell and upsell opportunities.

Requirements

  • 1-3 years of experience in a call center or financial institution environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and internal systems.

What We Offer

Nusenda Credit Union offers a competitive salary starting at $18.00 per hour, as well as a comprehensive benefits package, including health and wellness options, 401(k) matching contributions, professional development opportunities, and tuition assistance.

Work Environment

Our contact center operates Monday through Friday from 7:30am to 6:00pm and Saturday from 8:00am to 3:00pm. We are an equal opportunity employer and welcome applications from diverse candidates.



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