Current jobs related to Mid-Level Help Desk Agent - Alexandria, Virginia - ASM Research

  • Help Desk Specialist

    3 days ago

    Alexandria, Virginia, United States LinTech Global, Inc. Full time

    Job Title: Tier I Helpdesk TechnicianWe are seeking a skilled and experienced Tier I Helpdesk Technician to join our team at LinTech Global, Inc. This role will provide technical support to our customers, ensuring that their IT needs are met in a timely and efficient manner.Job SummaryThe successful candidate will be responsible for providing phone and...

  • Insurance Sales Representative

    5 days ago

    Alexandria, Virginia, United States AAA Mid Atlantic Full time

    Insurance Sales Agent OpportunityAre you a sales professional looking for a new challenge? Do you have a passion for helping others and building strong relationships? We are seeking an Insurance Sales Agent to join our team at AAA Mid Atlantic.About the RoleAs an Insurance Sales Agent, you will be responsible for identifying customer needs and recommending...

  • Front Desk Representative

    2 weeks ago

    Alexandria, Virginia, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests and process check-ins and check-outs in a friendly...

  • Insurance Sales Representative

    2 weeks ago

    Alexandria, Virginia, United States AAA Mid Atlantic Full time

    About AAA Mid AtlanticAAA Mid Atlantic is a leading provider of insurance and financial services, dedicated to serving our members and customers with excellence and integrity.Job SummaryWe are seeking a highly motivated and results-driven Insurance Sales Agent to join our team. As an Insurance Sales Agent, you will be responsible for identifying customer...

  • Front Desk Supervisor

    1 day ago

    Alexandria, Virginia, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and leading a team of front desk agents.Key ResponsibilitiesManage and supervise front...

  • Tier 2 Help Desk Specialist

    1 day ago

    Alexandria, Virginia, United States Edge360 Full time

    Job SummaryEdge360 is seeking a highly skilled Tier 2 Help Desk Specialist to join our team. As a key member of our Integration Operations Center, you will be responsible for providing advanced technical support for various security applications, including video management systems, access control systems, and Physical Security Information Management (PSIM)...

  • Front Desk Representative

    2 weeks ago

    Alexandria, Virginia, United States free-classifieds-usa Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard Alexandria Old Town/Southwest. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Process guest...

  • Hotel Front Desk Representative

    2 weeks ago

    Alexandria, Virginia, United States Courtyard by Marriott Pentagon Alexandria Full time

    Hotel Front Desk AgentWe're seeking a professional and welcoming hotel front desk agent to provide exceptional service to our guests at Courtyard by Marriott Pentagon Alexandria. As a key member of our team, you'll be responsible for ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Guest Services: Welcome and register guests, manage...

  • Insurance Sales Representative

    6 days ago

    Alexandria, Virginia, United States AAA Mid Atlantic Full time

    Unlock Your Potential as an Insurance Sales Agent with AAA Mid AtlanticBecome a part of AAA's esteemed brand, serving our members for over 100 years. As an Insurance Sales Agent, you'll have the opportunity to:Key Responsibilities:Identify customer needs and recommend suitable insurance products, including personal lines, small commercial, and life...

  • Insurance Sales Representative

    2 weeks ago

    Alexandria, Virginia, United States AAA Mid Atlantic Full time

    About the RoleWe are seeking a highly motivated and results-driven Insurance Sales Agent to join our team at AAA Mid Atlantic. As an Insurance Sales Agent, you will be responsible for identifying customer needs and recommending appropriate insurance products, establishing strong customer and community relationships, and maintaining partnerships with...

  • Hotel Front Desk Representative

    3 days ago

    Alexandria, Virginia, United States Courtyard by Marriott Pentagon Alexandria Full time

    Job SummaryWe are seeking a highly skilled and professional Hotel Front Desk Agent to provide exceptional service to our guests at Courtyard Alexandria Pentagon South. As a key member of our team, you will be responsible for delivering a memorable experience to every guest, ensuring their stay with us is comfortable and convenient.Responsibilities:Welcome...

  • Front Desk Administrative Coordinator

    1 week ago

    Alexandria, Virginia, United States Remax Allegiance Full time

    Job Title: Front Desk Administrative CoordinatorWe are seeking a highly organized and detail-oriented Front Desk Administrative Coordinator to join our team at Remax Allegiance in Alexandria, VA. As a key member of our front office team, you will be responsible for managing the day-to-day operations of our front desk, providing exceptional customer service,...

  • Insurance Sales Representative

    3 weeks ago

    Alexandria, Virginia, United States AAA Mid Atlantic Full time

    About the RoleAs an Insurance Sales Agent with AAA Mid Atlantic, you will play a critical role in helping our members protect their assets and achieve their financial goals. We are seeking a highly motivated and results-driven individual to join our team and contribute to our mission of providing exceptional service to our customers.Key...

  • Account Associate

    2 weeks ago

    Alexandria, Virginia, United States Tianya Edgerton - State Farm Agent Full time

    Job OverviewTianya Edgerton - State Farm Agent is seeking a highly skilled and customer-focused professional to join our team as an Account Associate - State Farm Agent Team Member.Key ResponsibilitiesLead Generation and Appointment Scheduling: Develop and implement strategies to identify and pursue new business opportunities, schedule appointments, and...

  • Front Desk Ambassador

    2 weeks ago

    Alexandria, Virginia, United States IHG Full time

    {"Key Responsibilities": "Deliver Exceptional Guest ExperiencesAs a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay. Your warm welcome and attentive service will make every guest feel valued and appreciated.Key responsibilities include:Checking guests in and out efficiently and accuratelyHandling cash...

  • Front Desk Representative

    1 week ago

    Alexandria, Virginia, United States Remington Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Remington. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Check-In/Check-Out: Promptly and professionally check...

  • Account Associate

    1 week ago

    Alexandria, Virginia, United States Tianya Edgerton - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused professional to join our team as an Account Associate - State Farm Agent Team Member. As a key member of our team, you will play a critical role in marketing the best Life/Health insurance services and products to benefit clients and their families.ResponsibilitiesDevelop leads, schedule...

  • Front Desk Ambassador

    52 minutes ago

    Alexandria, Virginia, United States IHG Full time

    {"At IHG Hotels & Resorts, we're looking for a Front Desk Agent who can deliver exceptional guest experiences and make every interaction feel seamless.A day in the life:Welcoming guests with a warm smile and making them feel at homeAnticipating and meeting the needs of our guests to ensure a memorable stayManaging guest bookings and payments with ease and...

  • Service Desk Support Specialist

    10 hours ago

    Alexandria, Virginia, United States ASM Research Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Service Desk Agent Junior to join our team at ASM Research. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide Tier 1 support for all environments and networks, including 24/7...

  • Insurance and Financial Services Professional

    3 days ago

    Alexandria, Virginia, United States Stephanie Hernandez - State Farm Agent Full time

    Job Opportunity OverviewAre you looking to start a career in insurance and financial services? Consider joining the team at Stephanie Hernandez - State Farm Agent. As a member of our agency team, you will have the opportunity to gain hands-on experience in the industry and develop valuable skills in sales, marketing, and customer relationship...

Mid-Level Help Desk Agent

3 months ago

Alexandria, Virginia, United States ASM Research Full time
Job Description

Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to customer problems, issues, requests. As the entry point for customer, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities.

Responsibilities
  • Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)
  • Provide customer onboarding and offboarding.
  • Provide account management support.
  • Process all IT SM tickets to completion.
  • Provide 24/7 Tier 1 support for all environments and networks supporting end users.
  • Route tickets to the appropriate sustainment teams for Tier 2 / 3 support
  • Perform data-driven analysis of IT SM tickets (e.g. mean time to resolution)
  • Assist Cyber Operations with continuous monitoring activities.
  • Participate in training, testing, and exercises related to incident response and contingency planning.
Required Qualifications
  • Active TS security clearance and eligible for SCI and NATO read-on prior to starting work.
  • Meet the DoD requirements for a privileged user on a TS/SCI information system prior to starting work - DoD 8140 / m requirements.
  • Bachelor's degree in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. Experience may be substituted for a degree.
Other Job Specific Skills
  • Excellent customer service skills
  • Excellent communication and interpersonal skills
  • Using a knowledge document, works independently with general supervision and maintains a high-degree of professional conduct at all times
  • Strong problem solving and analytical skills
  • Technical expertise in:
  • Microsoft Windows Operating Systems
  • Microsoft Office
  • Network Connectivity
  • Print Services
  • E-Mail and Internet mail
  • Strong understanding of how PC work and related troubleshooting
  • Ability and desire to build additional technical skills
  • Ability to interact effectively with others
  • Ability to follow instructions to produce desired results
  • Aptitude to multi-task workloads
  • Ability to remain calm and courteous in periods of stress
  • Ability to work with broad range of experience levels
  • Strong administrative and organizational skills
  • Willingness to work overtime and varying hours as required
Disclaimers

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.