Current jobs related to Collections Team Lead - San Antonio, Texas - PENFED Credit Union

  • Specimen Collection Coordinator

    1 week ago

    San Antonio, Texas, United States Christus Health Full time

    Job Summary:We are seeking a skilled Phlebotomy Specialist to join our team at Christus Health. As a Phlebotomy Specialist, you will be responsible for performing all duties of a phlebotomist, including specimen collection, receiving, and referrals. This is a per diem position, working 7PM - 7AM shifts.Key Responsibilities:Meet expectations of the applicable...

  • Collection Specialist

    1 day ago

    San Antonio, Texas, United States Insight Global Full time

    Job Summary:We are seeking a highly skilled Collection Agent to join our team at Insight Global. As a Collection Agent, you will be responsible for collecting funds from delinquent accounts and providing solutions to help improve members' financial security.Key Responsibilities:Conduct Inbound and Outbound calls to negotiate debt recovery and provide...

  • Senior Collections Specialist

    2 weeks ago

    San Antonio, Texas, United States Oracle Full time

    About the Role:This position is part of the Order to Cash LAD SSC Operations team, responsible for credit, collections, cash application, and invoice delivery operations for US Federal customers and strategic commercial customers.Key Responsibilities:Assist in the collection, management, and resolution of outstanding invoices from past due...

  • Team Member

    5 days ago

    San Antonio, Texas, United States Our Team Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Team Member to join our team at Our Team. As a Team Member, you will be responsible for delivering exceptional guest experiences by providing excellent service, preparing high-quality food, and maintaining a clean restaurant environment.Key ResponsibilitiesGuest Service:Immediately acknowledge...

  • Loan Collections Coordinator

    2 weeks ago

    San Antonio, Texas, United States Sun Loan Company Full time

    The Debt Recovery Specialist plays a crucial role in assisting customers of Sun Loan Company and branch locations from a centralized remote support center.Support is delivered by reaching out to overdue accounts to address delinquency issues and by fulfilling additional responsibilities as required, which may include providing assistance to agents in various...

  • Travel Nurse RN Lead

    19 hours ago

    San Antonio, Texas, United States Lead Health Full time

    We're seeking a skilled Med-Surg - Burn Registered Nurse to join our team at a top healthcare facility in San Antonio, Texas.Key Responsibilities:Provide high-quality patient care in a fast-paced Med-Surg - Burn unitCollaborate with interdisciplinary teams to develop and implement effective care plansContribute to a positive and supportive work...

  • Engineering Team Lead

    2 weeks ago

    San Antonio, Texas, United States 073 Swivel Transactions LLC Full time

    073 Swivel Transactions LLC is on the lookout for a skilled professional to oversee a diverse team of software developers. This role involves managing the tools and methodologies utilized to bring software products to market within a Software Development Life Cycle, setting code quality metrics, and enhancing overall code standards. As a Software Development...

  • Team Lead

    1 week ago

    San Antonio, Texas, United States El Pollo Loco Full time

    Job Summary:As an Assistant Manager at El Pollo Loco, you will play a key role in leading our team to success. We are seeking a motivated and customer-focused individual to join our team as a Team Lead/Operations Manager.Key Responsibilities:Supervise and Train: Supervise assigned shifts and provide guidance to crew members in the absence of the General...

  • Collection Support Specialist

    1 week ago

    San Antonio, Texas, United States Texas Thrift Full time

    **Job Summary**At Texas Thrift, we are seeking a highly motivated and detail-oriented individual to join our team as a Driver Helper. As a key member of our operations team, you will play a crucial role in ensuring the smooth execution of our collection and donation processes.**Key Responsibilities:**Assist the driver in building, maintaining, and sustaining...

  • Travel Nurse RN Lead

    21 hours ago

    San Antonio, Texas, United States Lead Health Full time

    We're seeking a skilled Med-Surg Registered Nurse to join our team at a top healthcare facility in San Antonio, Texas. As a Travel RN, you'll have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle.Key Benefits:Competitive weekly payComprehensive medical, dental, and vision coverage401k plan with...

  • Team Lead

    1 week ago

    San Antonio, Texas, United States NSM Merchant Full time

    Job SummaryWe are seeking a highly skilled and experienced Shift Operations Manager to join our team at NSM Merchant. As a Shift Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our business runs smoothly and efficiently.Key...

  • Blood Collection Specialist

    2 weeks ago

    San Antonio, Texas, United States Christus Health Full time

    Overview:The Clinical Phlebotomist is accountable for executing all responsibilities associated with phlebotomy, which includes the collection, reception, and referral of specimens. CHRISTUS Health is dedicated to delivering exceptional care through skilled professionals and cutting-edge technology. Our facility offers a range of services, including...

  • Team Lead

    1 week ago

    San Antonio, Texas, United States Papa Johns Full time

    Job SummaryThe Shift Leader is responsible for supervising shifts and/or work areas in the operation of a Papa John's restaurant to ensure high-quality products and customer service are delivered to ensure restaurant profitability.Key ResponsibilitiesEnsure compliance with all federal, state, and local laws and ethical business practices.Manage operations,...

  • Assembly Team Lead

    10 hours ago

    San Antonio, Texas, United States Viant, Inc. Full time

    Job Title: Assembly Team LeadAt Viant, Inc., we are seeking an experienced Assembly Team Lead to join our production team. As a key member of our team, you will be responsible for ensuring the smooth operation of our assembly lines, leading a team of production associates, and maintaining high-quality standards.Key Responsibilities:Lead a team of production...

  • Restaurant Team Lead

    6 days ago

    San Antonio, Texas, United States Chick-fil-A - Loop 410 & Evers Rd. Full time

    Job DescriptionThank you for your interest in a career opportunity with Chick-fil-A. Here, you are taking the first step towards a very rewarding career. Every job at Chick-fil-A will prepare you to be the best you can be. That is our promise to you.We encourage you to fill out your application completely and let us know your availability. Add a cover letter...

  • Production Team Lead

    4 days ago

    San Antonio, Texas, United States Viant, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Production Team Lead to join our team at Viant, Inc. As a key member of our production team, you will be responsible for ensuring the smooth operation of our manufacturing processes, ensuring high-quality products, and leading a team of production associates.Key ResponsibilitiesProduction Leadership:...

  • Enrollment Team Lead

    1 week ago

    San Antonio, Texas, United States Palo Alto College Full time

    Job SummaryWe are seeking a highly skilled Enrollment Team Lead to join our team at Palo Alto College. As a key member of our enrollment team, you will be responsible for leading, planning, and coordinating student onboarding programs, projects, and processes for prospective students and internal College or District customers.Key ResponsibilitiesLead and...

  • Administrative Team Lead

    7 days ago

    San Antonio, Texas, United States Crunch Fitness - Greater San Diego Full time

    Job SummaryThe Administrative Coordinator is a key member of the Crunch Fitness - Greater San Diego team, responsible for executing administrative tasks and leading the Member Service Representative team by example.Key ResponsibilitiesExecute administrative tasks with high accuracy and efficiencyLead the MSR team by setting a positive example and providing...

  • Evening Waste Collection Specialist

    2 weeks ago

    San Antonio, Texas, United States Ally Waste Services Full time

    Job OverviewPosition Title: Trash CollectorAlly Waste Services is seeking a dedicated part-time Trash Collector to fulfill essential duties in our waste management operations. This role is designed for individuals who are available to work during evening hours, starting at 8 PM, and offers a competitive compensation structure of $50 per night, varying by...

  • Salon Team Lead

    2 days ago

    San Antonio, Texas, United States Great Clips Full time

    Job Summary:We are seeking a highly motivated and experienced Salon Manager to lead our team of stylists and barbers at a Great Clips salon. As a Salon Manager, you will be responsible for providing exceptional customer service, managing the salon's daily operations, and driving sales growth.Key Responsibilities:Lead and motivate a team of stylists and...

Collections Team Lead

3 months ago

San Antonio, Texas, United States PENFED Credit Union Full time

Overview:

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members do better. Joining PenFed is more than being an employee; its about being a part of the PenFed family.

PenFed is hiring a Collections Team Lead to work onsite at our San Antonio, Texas service center. The primary purpose of this job is to oversee the daily operations of a DCC collection team. Supervised individuals may include any combination of Default Servicing Specialists I-IV. The role may perform the duties of the Manager, Collections in the managers absence.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Supervise daily operation of a collection team within Delinquency Control, ensuring Default Servicing Specialists compliance with PenFed policies and procedures and all applicable government regulations. Validate and attest to timesheets submitted by direct reports.
  • Perform in the capacity of an experienced collector for the most complex collection activities, providing assistance and guidance to subordinates and training with these issues. Perform research for escalated member concerns and recommend required action for same and assist management to resolve all issues efficiently.
  • Review units collection activity, identifying trends and assessing unit effectiveness.
  • Perform duties related to staff development such as performance evaluation and training.
  • Compile data for DCC management for use in management reports and presentations.
  • Assist in the monthly identification of loans to be charged off by providing recommendations for same within policy and assigned due dates to unit manager.
  • Review past due member accounts to ensure quality of work by supervised individuals and provide direction for next steps to resolve delinquencies. Maintain subject matter expertise to ensure ability to lead specialized/advanced collection functions.
  • Monitor calls conducted/received by staff to ensure quality, effectiveness, and procedural/regulatory compliance.
  • Performance Appraisal/Evaluation mid and year-end summaries. Monthly summary and delivery of scorecard performance results, ensuring goals are met or exceeded, and recommend team members for promotion, corrective action, and termination.
  • Collect and analyze data on accounts, reporting trends and profiles to the Manager.
  • Appear as witness on behalf of the credit union on legal matters before a jury and / or judge involving PenFed collection matters before the court as directed.
  • Review member account and form documentation for accuracy and completeness to approve account actions within authority, including approving accounts for repossession and (commercial/business loan) foreclosure within authority; coordinates repossession and foreclosure of collateral with appropriate Repossession Specialist(s) or Foreclosure Coordinator.
  • Review Federal, State and local regulations pertaining to debt collection, ensuring unit compliance.
  • Act as liaison between PenFed and vendors (PSCU, Fiserv, Black Knight, C&R Software, Lexis-Nexis, and FICO).
  • Conduct interview(s) for potential employee candidates and make recommendations to management regarding applicant(s) to extend an offer.
  • This is not intended to be an all-inclusive list of job duties.
Qualifications:

Equivalent combination of education and experience is considered.

  • Bachelors Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
  • Three to five years first and / or third-party debt collection experience; one year prior supervisory experience, either as a Lead/Senior Specialist/Counselor or other substantive supervisor experience required.
  • Knowledge of Federal, State and local regulations concerning debt collection regulations and default servicing required.
  • Familiarity with bankruptcy and collateral liquidation policy and procedures required.
  • Strong oral/, written communications and organizational skills required.
  • Supervisory experience required.

Supervisory Responsibility

This position will directly supervise employees and be manager-on-duty on a rotational basis on weekends and evenings.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call may be required.

About Us:

Established in 1935, PenFed today is one of the countrys strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at