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Medical Device Field Service Technician II

3 months ago

Portland, Oregon, United States Vyaire Medical Full time

Medical Device Field Service Technician II - Ventilation

Help the World Breathe Easier by Collaborating with Innovative Vyaire Employees Around the World

As a global leader in respiratory care, we know what we do enables, improves and extends lives. We are an energetic company with a long history of revolutionary products. We devise outstanding solutions that allow patients to lead ordinary lives. We believe the best way to create new value for our customers, is to become invaluable. We know a dynamic culture with diversity of thought makes this possible. Our colleagues are people who specialize in exceeding expectations, establishing last relationships and making it a priority to listen. We are dedicated to anticipating what's next and get it done. We thrive on contributing and making a difference.

To learn more, visit our website:

Watch our video:

The Impact You'll Make in this Role

As a Field Service Tech II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and a diverse group of people around the world. Here, you will make an impact by:

  • Maintain an organized, proactive system of territory management, using current management reports and data provided.
  • Demonstrate the ability to develop contingency and effective support plans for vital guidance from senior peers.
  • Continually evaluate and implement efficiency improvements in territory operation.
  • Manage promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business with little supervision or direction; focused on growing the business, treating every service event as a growth or lead generation opportunity.
  • Maintain a positive demeanour, embracing change and influencing peers and team to do the same.
  • Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
  • Communicate promptly and effectively to customers to meet their onsite and other applicable needs.
  • Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established goals and guidelines.
  • Maintain working knowledge of corporate and service department procedures and policies, including customer complaint handling and medical device reporting.
  • Provide accurate and timely documentation that details field activity (FSR's), expenses, time distribution, and other information as required.
  • Regularly interact and build strong relationships with customers in all applicable and related business markets
  • Work collaboratively with internal and external groups to achieve business results, integrating the different ideas of individuals.
  • Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
  • Continuous training and self-development to learn Vyaire products and applications.
  • Maintain company assets (car, tools and inventories) securely and in working order.
  • Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work.
  • Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.

Essential Function Requirements:

Credentialing: Employee shall secure and maintain the credentials required by Vyaire Medical and its customers. Securing those credentials may require mandatory vaccinations and other tests. (If employee is unwilling or unable to align with any credentialing requirement because of religious or health/medical/disability related restrictions, employee must immediately notify Vyaire Medical's Human Resources Department to discuss possible reasonable accommodations regarding those restrictions.)

Travel: Home office with 80% daily travel, and we don't expect you to exceed 35% overnight travel after your initial training/on-boarding period of 6 months.

Driving: Valid driver's license and clean driving history

Location: Refer to active requisition

Physical Demand: Must be able to lift a minimum of 50 lbs. without limitations or constraints

Your Skills and Expertise

To set you up for success in this role from day one, Vyaire is looking for candidates who must have the following qualifications:

  • Associate Degree in a technical field or Technical Certificate or military technical training required and 2+ years of electro-mechanical, electronic, IT, medical device repair experience required

or

  • 2 years of respiratory medical device repair proven experience

or

  • one year as a Junior Service Technician with Vyaire
  • Certification in information technology or respiratory therapy training is a plus.
Additional qualifications that could help you succeed even further in this role include
  • Proven experience identifying/supporting improvements within a team or business.
  • Demonstrated consistent track record in exceeding operational targets.
  • Self-starter, ability to perform effectively during times of ambiguity, rapid change and growth; able to make decision in medium sophisticated situations
  • Participation and engagement in business growth programs as vital
  • Ability to work remotely with minimal direction or guidance.
  • Prior customer interaction experience dealing with escalations or complaints
  • Ability to perform in high pressure customer environments

Travel: May include up to [80%][domestic/international]

Relocation Assistance: May be authorized

Benefit elections are among the most meaningful choices that we make for ourselves and our family. That is why Vyaire offers a comprehensive benefits package that includes various options to meet the diverse needs of our employees. Base range the Field Service Technician II position is $24 - 36/hour. Additional benefits offered include medical, dental, vision, paid leaves, life insurance, 401k, paid time off, paid holidays and potential for tuition reimbursement.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Portland, OR, Seattle, WA

Full time

One of our unique strengths is the diversity of our community. We want to treat each teammate fairly and provide equal employment opportunities regardless of a person's race, color, religion, gender or gender identity, sexual orientation, age, marital status, national origin, veteran or disability status, or any other characteristic.