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Securities Operations Service Specialist- Senior

4 months ago

GondrecourtleChâteau, Grand Est, United States Equiniti Full time

Management Level
H

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at:

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

This position is responsible for daily check/certificate pulls and ensuring all Vault entry logs are completed, receiving check/certificate inventories and accurately verifying the incoming inventory as well as correctly logging in SunGard/WinApp recordkeeping system.

This role will be temp-to-perm, fully onsite in our Mendota Heights location

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

  • Customer Service (internal & external)
  • Researching inquires
  • Reviewing time sensitive and/or complex documents
  • Revising departmental procedures
  • Coordinate situations that involve other departments.
  • Desktop deposits
  • Pulling reports involving checks
  • Retrieving documents
  • Mailing active/archived work items and inserting comments
Skills, Capabilities and Attributes
  • Strong communication & problem solving skills
  • Financial services and/or transfer agent operations experience
  • Ability to comprehend moderate to complex operational processes and their interrelationship
  • Ability to work independently and multi-task
  • Must be able to demonstrate exceptional customer service and display professionalism
  • Team player with strong interpersonal skills and adaptability
  • Self-starter with ability to follow client request through resolution
  • Strong attention to detail and accuracy skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Superior knowledge of Microsoft Office Suite
  • Experience working in a highly regulated environment and compliance requirements
  • Experience working with internal/external auditors
Education requirements
  • High School Diploma is required.
Experience requirements
  • 4+ years of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center.
Compensation
  • $ per hour
Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.