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Field Service Engineer

3 months ago

Chicago, Illinois, United States Bruker Full time
Field Service Engineer

Job Locations

US-IL-Chicago

ID
# of Openings

1

Job Function

Service & Support

Overview


The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for NanoString.

This candidate should possess strong technical skill as well as the ability to operate independently and with minimal supervision.

In support of the NanoString objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success.

They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.

Responsibilities

Essential Responsibilities:
Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures

Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all NanoString teams
Provide feedback to internal teams to address failure points and make system reliability improvements
Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
Assist with the NanoString Quality process improvement initiatives
Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
Strong troubleshooting skills.

Specifically, in the areas of:
General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
Working knowledge of all technical support activities designed to achieve a world class customer experience
Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing NanoString effectively in the field
General understanding of IT and basic networking setup
Willingness and Availability to travel; overnight travel up to 50-75% per month.

Must possess a valid passport and be able to obtain visas to travel

internationally.
Ability to lift, carry, push, pull or otherwise move approximately lbs on an infrequent basis.
Able to clearly communicate verbally and in writing in both English and the local language (if other than English).

Qualifications

Qualifications:
B.S. degree with 3-5 years of relevant field service experience. Ideal Candidate would have (1-5 years of experience) in FSE instrument repair and field work.
Familiarity with fluorescence microscopy and robotic systems
General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
Experience working in a QSR certified organization
At Bruker, base salary is part of our total compensation.

The estimated base salary range for this full-time position is between $41.82 /hr and $257.69 /hr and provides an opportunity to progress as you grow and develop within a role.

The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position.

Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal-opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

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