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Front Desk Agent

3 months ago

Fort Collins, Colorado, United States The Yarrow Group Full time
Front Desk Receptionist Position at a Leading Hospitality Company

Job Description

JOB OVERVIEW: Welcome and assist guests, provide excellent service, and handle guest accounts efficiently to maintain high quality standards.

  • Greet customers warmly and assist with any requests, providing information on services and local attractions.
  • Efficiently handle guest check-ins by entering information accurately, promoting marketing programs, and assigning suitable rooms based on guest preferences.
  • Process credit card authorizations, handle cash, and post charges to guest accounts.
  • Answer phone calls promptly, take messages, and assist guests with mail and packages.
  • Address guest complaints effectively by offering solutions and ensuring guest satisfaction.
  • Remain composed during emergencies and busy periods, leading by example for other staff members.
  • Adhere to attendance policies and perform assigned duties.

Requirements

REQUIRED SKILLS AND ABILITIES:
- Proficient in English communication
- Self-motivated with a professional demeanor
- Strong customer service skills and teamwork abilities
- Skilled in using a calculator and computer systems
- Ability to handle challenging situations with patience and diplomacy
- Capable of maintaining effective relationships with colleagues and customers

Performance Standards:
Customer Satisfaction:
Work Habits:
Safety & Security:

Ensure positive interactions with customers and colleagues, maintain high work standards, and prioritize safety and security measures.

NOTE:
This role focuses on essential job functions, emphasizing the importance of guest interactions and operational efficiency. Embrace changes, follow safety protocols, and seek assistance when needed.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources