Guest Services Representative

1 week ago


Fort Collins, Colorado, United States Denver Co Full time

Front Desk Agent

Are you dedicated to delivering outstanding guest services? We are seeking a Front Desk Agent at our establishment in Denver, Colorado, where hospitality and warmth create a welcoming environment for our visitors. In this role, you will be tasked with welcoming guests, managing bookings, and ensuring a pleasant experience during their time with us.

Position Summary

  • Efficiently manage the check-in and check-out processes for guests
  • Process cash transactions and keep precise financial records
  • Respond to guest questions and provide detailed information about our services
  • Utilize PBX systems and assist guests with various requests
  • Exhibit a friendly attitude and maintain superior customer service standards

Requirements

  • High School diploma or equivalent qualification
  • No prior experience necessary
  • Familiarity with cash handling and computer systems
  • Strong communication skills in English, both spoken and written
  • Capability to manage multiple tasks and resolve customer service challenges

Physical Requirements

  • Ability to remain standing for long durations
  • Must be capable of lifting items weighing up to 25 lbs
  • Good mobility to assist guests throughout the facility

Employee Benefits

Full-Time Employees:

  • Comprehensive medical, dental, and vision coverage
  • Paid leave for vacations, illness, and holidays
  • 401(k) retirement plan with employer contributions
  • Access to an Employee Assistance Program
  • Tuition reimbursement opportunities
  • Significant discounts on accommodations, dining, and more

Part-Time Employees:

  • 401(k) retirement plan with employer contributions
  • Significant discounts on accommodations, dining, and more


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